Senior Manager, Partner Success

Boulder Care

10d • $150,000 - $165,000 • Remote

About The Position

As Senior Manager of Partner Success, you’ll own Boulder Care’s post-sale payer partnerships and ensure contracts are executed successfully over time. You are the steward of account health — translating contract requirements into operational reality, maintaining trusted relationships alongside Sales, and ensuring Boulder consistently delivers on its commitments.
You’ll partner closely with the Payer Sales team, who lead strategic relationships, pricing, renegotiation, and commercial strategy. Partner Success supports these efforts with data, insights, and relationship context, while maintaining clear ownership of post-sale execution.
This is a highly cross-functional role for a relationship-driven operator who thrives in complexity, anticipates risk, and keeps multiple account “trains” running smoothly. Payer partnerships are central to Boulder Care’s ability to scale access to high-quality addiction treatment. In this role, you’ll ensure those partnerships are not only well-managed, but deeply trusted — strengthening our impact and supporting long-term growth.

Requirements

• 5+ years of experience client success, account management, partnerships, or payer-facing roles
• Solid understanding of managed care organization (MCO) dynamics – behavioral health or Medicaid experience strongly preferred
• Experience managing complex, multi-stakeholder payer or enterprise healthcare accounts
• Strong operational mindset with the ability to translate contracts into action
• Excellent relationship-building and communication skills
• Comfort working cross-functionally and influencing without formal authority
• Exceptional organizational skills and attention to detail
• Ability to identify risks early and communicate proactively
• Deep mastery of Boulder’s product, services, and outcomes
• Strong understanding of each payer’s priorities, pressures, and success criteria
• Clear, ongoing visibility into account health, risks and blockers, expansion or renewal signals
• Proactive, clear communication with both internal teams and external partners

Responsibilities

• Maintain deep understanding of each contract & corresponding requirements
• Deliver on contractual commitments (quality metrics, retention metrics, referral coordination, data reporting, delivery of patient outcomes)
• Proactively flag risks, gaps, or expansion opportunities to Payer Sales team
• Serve as the primary day-to-day point of contact for payer partners
• Build trusted relationships with payer stakeholders in partnership with Payer Sales lead and SVP, Medical Affairs, across clinical, operational, and analytics teams
• Proactively manage issues, questions, and escalations to resolution
• Schedule & lead meetings
• Compile enrollment, utilization, and performance data
• Partner with Payer Sales to align on account strategy and messaging and ensure the strategic storyline supports broader commercial goals
• Escalate renegotiation, contract change, strategic insights and relationship risks to Payer Sales team
• Recap meeting outcomes, decisions, and next steps; ensure follow-through
• Ensure timely and ongoing Case Management trainings
• Coordinate with Marketing to support enrollment marketing strategy and execution
• Share Boulder news and product updates with partners in a timely and relevant way
• Maintain key contacts, notes, risks, and priorities
• Update Salesforce consistently
• Save account artifacts in Google Drive
• Document repeatable processes and learnings in Notion
• Listen deeply to payer feedback and share insights with cross-functional teams

Benefits

• Contribute to meaningful, life-saving work!
• Comprehensive medical, dental, vision, and short-term disability benefits designed to take care of our employees and their families
• Mental Health Services via insurance coverage, including Talkspace, and EAP for continuous care
• 4 weeks of vacation accrued per calendar year with a tenured increase to 5 weeks at 2 years of employment
• Sick leave accrued at 1 hr for every 30 hrs paid
• 9 Paid Holidays per year
• 12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment)
• 401(k) retirement savings
• Remote friendly with hardware provided to complete your work duties

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed