Partner Success

Inductive Bio

About The Position

At Inductive Bio we’re tackling the challenge of making drug discovery more efficient. Chemists spend countless hours combining data, expertise, and intuition to create new molecules that are effective, safe, and work well in the human body. It’s a slow, complex process, and the patients are the ones left waiting. At Inductive Bio, we’re building an intuitive, collaborative platform, powered by state-of-the-art AI to help accelerate this process. Our platform is already being used on dozens of active drug discovery programs, and adoption is rapidly growing. We are backed by leading investors at the intersection of technology and biotechnology, and our team includes world-class technology and drug discovery experts. After achieving quick adoption via word-of-mouth, we are now seeking to expand our go-to-market motion and grow our software and services business. As Inductive Bio’s first Partner Success hire, you’ll partner closely with drug discovery teams to ensure they get maximum value from Inductive Bio’s AI-powered platform. You’ll guide our customers from onboarding through adoption, becoming a trusted partner who helps them achieve scientific success. Your work will be critical to expanding our customer relationships and refining the way we deliver impact at scale.

Requirements

2+ years of experience in a customer-facing role within a complex product or service (ex: customer success or consulting within biotech, health tech, scientific software, life sciences)
Scientific literacy to credibly engage with stakeholders (ex: life sciences academic background or experience)
Strong project management and organizational skills to track tasks, decisions, and progress across multiple accounts, including the ability to effectively navigate ambiguous situations with clients
Showcases ability to independently own end-to-end client management and all internal and external work-streams with minimal oversight
Ability to drive consensus, action, and build lasting relationships across a broad range of internal and external stakeholders and personas
Exceptional cross-functional written and verbal communication skills
Hands-on execution mindset and comfort operating in a fast-paced, ambiguous startup environment, while also being able to translate your experiences to formulate strategy and improve processes

Responsibilities

Account Ownership: Own onboarding and account activation; monitor adoption across assigned accounts and resolve barriers to scientific success.
Project Management: Drive project management and execution across accounts to ensure accountability across both internal stakeholders and customers, while appropriately capturing feedback, escalating risks, and driving timely resolutions
Cross-Collaboration: Collaborate with product and ML engineers to ensure ongoing successful high-impact support to customers, and coordinate with sales on renewal and expansion opportunities
Develop Scalable Processes: Help develop scalable processes and playbooks to improve onboarding, QBRs, and customer experience as the team grows