Partner Success- Portland

Housing Connector • Portland, OR

4h • $75,000 - $85,000 • Hybrid

About The Position

This is a full-time, hybrid role based in the Portland metro area, combining weekly in-office work with regular in-person partner engagement. In the Partner Success role, you own the operational lifecycle of partner engagement within the Portland market, from onboarding and training through ongoing relationship management, support, and issue resolution. You serve as the primary point of contact for property and community partners, connecting partners to Housing Connector’s internal teams to ensure alignment, trust, and shared accountability across the housing placement ecosystem. In this role, you will actively bridge the gap between property and community partners ensuring alignment across expectations, timelines, and communication. Through structured data capture, continuous feedback loops, and coordinated issue triage, you help partners navigate the housing placement process and resolve challenges before they escalate. This integrated approach strengthens cross-sector collaboration, reduces friction, accelerates time to housing placement, and supports long-term housing stability for individuals and families. By building and sustaining strong partnerships across the housing ecosystem, you directly contribute to removing barriers to housing access and creating durable, stable housing outcomes.

Requirements

• 2+ years of experience owning ongoing relationships with external partners, customers, or clients.
• Experience bridging different stakeholder groups, including property partners, community organizations, and internal teams, to align goals, timelines, and expectations.
• Strong communication skills, with experience explaining processes, reinforcing expectations, and resolving issues clearly and professionally.
• Experience leading onboarding, training, or process adoption for partners, customers, or users.
• Experience managing multiple priorities, tracking details, and following work through to resolution in a fast-paced, partner-facing environment.
• Experience using CRM or partner-facing systems (e.g., Salesforce or similar platforms) to maintain records and track partner or customer activity.
• Experience entering, updating, and maintaining structured data accurately across systems.
• Experience using common workplace tools (e.g., Google Workspace or Microsoft Office) for documentation, communication, and coordination.
• Experience collaborating cross-functionally to support operational and service delivery goals.
• Valid driver’s license and insurance, with the ability to travel locally as needed.

Nice To Haves

• Experience in housing, property management, or community-based work is a plus.

Responsibilities

• Lead the onboarding process for new property and community partners , ensuring smooth adoption of Housing Connector processes, expectations, and technology.
• Serve as the primary relationship manager for property partners while acting as a liaison with community partners to align goals, processes, and communication.
• Facilitate structured data capture across partners to improve visibility into unit availability, readiness, placement timelines, and housing outcomes.
• Provide ongoing support and training to partners, including virtual and in-person check-ins, joint problem-solving, and process improvement support.
• Maintain accurate partner and property records in Salesforce, including lease terms, property specs, staffing contacts, service relationships, status changes and unit availability.
• Coordinate with internal teams (markets, stability, product, and operations) creating an effective feedback loop to ensure unit readiness, efficient referrals, and timely move-ins.
• Lead issue triage across property and community partners, identifying risks early and coordinating resolution to prevent placement delays or housing instability.
• Track and support transitions in property management companies and community organizations to maintain continuity and relationship stability.
• Capture partner feedback and translate insights into operational improvements that strengthen placement speed, partner experience, and housing outcomes.
• Participate in weekly team meetings and share updates on partner engagement, trends, risks, and system-level opportunities.

Benefits

• Comprehensive Health Coverage – Medical, dental, vision plans. We pay 100% of our employees’ premiums and 50% of their partners/dependents.
• Generous Paid Time Off – 22+ days PTO (in first year) and dedicated Community Service Leave.
• Extensive Holiday Schedule – Including a full week off in December.
• Paid Parental Leave – Supportive leave options for families.
• Employee Assistance Program (EAP) – Confidential resources for personal support.
• Life Insurance – Financial security for you and your loved ones.
• Flexible Spending Accounts (FSA, DCRA) – Health and dependent care expense accounts.
• 401(k) with Employer Match (6%) – Invest in your future.
• Professional Development Stipend – Annual stipend ($500) to enhance your skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed