Junior Partner Success Manager

Inforcer•Cerritos, CA

About The Position

We are seeking a talented and motivated Partner Success Manager to join our team. In this role, you will be responsible for building strong, long-term relationships with MSP partners across EMEA, driving product adoption, identifying growth opportunities, and acting as the trusted advisor for your accounts.

Requirements

Experience in Account Management, Customer Success or a similar client-facing role, ideally in B2B or SaaS
Previous experience working in a high growth startup or scales up is high beneficial
Excellent communication skills with the ability to build strong client relationships
Commercially minded with confidence in identifying growth and renewal opportunities
Highly organised and self-driven, capable of managing multiple client relationships at once
Comfortable in a fast-paced, tech-driven environment and working across teams

Nice To Haves

Knowledge of Cybersecurity, Microsoft M365 or MSP’s is a plus but not essential

Responsibilities

Build and nurture strong, long-term relationships with a portfolio of MSP clients, ensuring they achieve optimal value from our platform
Identify upsell and renewal opportunities by understanding client goals and aligning them with inforcer’s solutions
Collaborate closely with the Implementation team to ensure smooth client onboarding
Champion the voice of the customer internally, relaying insights and feedback to Product and Engineering teams to help improve our platform
Use data and account health indicators to proactively engage with clients, identify risks and drive adoption
Help clients get the most from the platform by developing and guiding account plans aligned with their objectives
Cross collaborate with Sales, Support, Product and Marketing to deliver an exceptional end-to-end client experience
Support customer adoption and retention with workshops and training, both in person and virtually