Partner Success Manager, Western US

Via•Los Angeles, CA

8h•Remote

About The Position

Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As a Partner Success Manager at Via, you will be the face and voice of Via for our partners, both internally and externally. You'll build genuine, durable relationships with the cities and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it, from complex renewals to service expansions. At Via, partner success is how we make sure our technology translates into real impact. This is an individual contributor role at the heart of that mission, and you’ll be working alongside talented, collaborative, and like-minded colleagues who are passionate about making public transit better.

Requirements

4+ years of relevant experience in a client-facing role, whether in consulting, customer success, or a high-growth technology company
Quantitatively inclined and data savvy; you draw quick, insightful conclusions from complex data sets and turn raw numbers into clear, actionable recommendations
An entrepreneurial relationship builder who stays calm and considered in politically sensitive, high-stakes situations
A reliable self-starter with a growth mentality; you thrive in fast-paced environments and aren't deterred by setbacks or pivots
An excellent team player who views success as a collective effort and takes pride in mentoring others while delivering as a strong individual contributor

Responsibilities

Own the success of transportation systems in your partners' cities, serving as the primary point of contact for executive city and agency leadership
Act as a trusted advisor to partners, helping translate their operational realities and community needs into concrete service improvements and revenue opportunities
Build deep, long-term relationships with partners by identifying pain points, providing solutions, and recognizing opportunities for service growth
Analyze service performance data on a daily, weekly, and long-term basis to deliver actionable recommendations that improve quality, efficiency, and growth
Negotiate complex, multi-year contract renewals and service expansions that increase year-on-year revenue across your portfolio
Advocate internally for your partners, championing new products and capabilities that expand the size and scope of their services