Partner Success Manager, Retail Media, AMS

Criteo • Boston, MA

4d • $100,000 - $130,000 • Hybrid

About The Position

This role focuses on strengthening relationships with leading retail e-commerce players in North America, managing client retention and growth, and driving the adoption of new products. The Partner Success Manager will lead implementation and onboarding for new retailers, analyze program performance, and develop custom solutions in collaboration with internal teams. This position also involves acting as the internal voice of the client, gathering and documenting business needs.

Requirements

• 5+ years digital media experience
• Ideally highly familiar with online performance advertising, ad tech, and/or ecommerce
• Passionate about technology, new media and how Criteo can define new boundaries in the online advertising industry
• Strong written and verbal communications skills
• Flexibility to think on your feet and experience developing creative customer solutions
• Self-motivator with strong work ethic and the ability to multitask
• Organized with outstanding attention to detail and ability to project manage complex integrations
• Strong analytical skills, with ability to identify business opportunities/issues, design appropriate tests/analysis, and execute/optimize based on results
• Demonstrable knowledge of the online advertising industry and retail environment
• Ability to work in a fast-moving company and industry
• A team player with an entrepreneurial attitude and strong will to succeed
• Have a can-do positive attitude and the willingness to roll up sleeves and get your hands dirty with a small team environment

Nice To Haves

• Experience with statistical analysis a plus

Responsibilities

• Strengthen existing and create new relationships with leading retail ecommerce players in North America
• Lead implementation and onboarding for new retailers and placements
• Manage existing relationships; ensure client retention/satisfaction, grow inventory, and yield, and increase adoption and penetration of new products
• Run thoughtful, data driven Quarterly Business Reviews
• Analyze program performance and client needs to optimize delivery of services and solutions
• Respond to and resolve time-sensitive client issues while developing meaningful client relationships
• Understand client needs to create custom workflow and process
• Spearhead the development of and dialogue around complex, custom solutions for clients with assistance from Technical Solutions, Analytics and Product teams
• Partner with a broad range of internal teams (marketing, legal, brand sales, products, R&D, Technical Solutions) to support sales efforts
• Serve as an internal voice of the client; gathering and documenting business needs

Benefits

• Hybrid model blends home with in-office experiences
• Learning, mentorship & career development programs
• Health benefits
• Wellness perks & mental health support
• Diverse, inclusive, and globally connected team
• Attractive salary
• Performance-based rewards
• Family-friendly policies
• Potential for equity depending on role and level
• Healthcare, dental, and vision insurance (US)
• 401(k) plan with company match (US)
• Short-term and long-term disability coverage (US)
• Life insurance (US)
• Family forming and wellness benefits (US)
• Flexible Work financial support (US)
• Learning opportunities (US)
• Robust annual leave plan including volunteer time off and summer vacation days (US)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed