Partner Success Manager, Embedded Payroll
About The Position
At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. You will be responsible for hands on work with our Gusto Embedded Payroll partners: driving go to market with an embedded payroll product, measuring our joint success with platform partners, and making and implementing recommendations for go-forward programs. Over time, you’ll iterate and build those programs for scale as we grow. You’ll be directly empowered by our head of partner management. Gusto’s Business Development team focuses on evaluating and executing strategic partnerships in new categories. To date, Gusto’s platform has been integrated with and through partners in limited ways. Gusto Embedded Payroll allows us to bring our people platform to thousands more businesses than those we serve directly and will play a key role in Gusto’s growth.
Requirements
- 5–9 years of experience
- 2+ years in an external-facing role; 2+ years in a strategy or operations role
- Direct external-facing experience working with clients or partners
- Hands-on experience owning and growing a partner-oriented business
- Strong partnerships interest and acumen: understands partner lifecycle and investments required to enable partner success
- Excited by the combination of working deeply with individual partners and building for scale
- Strong sense of ownership and resilience; exceptional communicator (both written and verbal)
Responsibilities
- Strategize & Plan: Develop specific per-partner success metrics and operating plans, in deep collaboration with product and partner enablement teams.
- Operate: Drive success for our partners and their end customers through adoption and utilization of Gusto’s embedded products.
- Teach: Help our platform partners learn to sell and market Gusto-powered people platform solutions.
- Measure What Matters: Own our operating success with your partners by optimizing onboarding, utilization, and satisfaction.
- Build: Create and expand a successful feedback loop between our partners, their end users, and Gusto’s internal product, marketing, engineering, and operations teams.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
