Partner Success Manager

Rillet•San Francisco, CA

5d•Hybrid

About The Position

Rillet serves finance teams. Our customers are the financial brains of their companies. Our job is to help them run the numbers with impossible speed, accuracy, and insight. Rillet is an AI-native ERP that can drive a zero-day close. We are different because of our unified source-of-truth data model, hundreds of best-in-class native integrations (Stripe, Ramp, Salesforce, etc), automated & auditable workflows, multi-entity consolidation, and quickly expanding army of specialized AI agents (e.g., accrual, audit, P&L flux, board decks, etc). These earn us a consistently perfect customer satisfaction score. High-growth AI customers like Windsurf, Postscript, and Finch love our ship velocity, because their financial stack needs to scale as quickly as they do. This huge market is ours to take. We have raised $100M from leading investors (including Sequoia, a16z, Iconiq, Oak HC/FT, and First Round) to help everyone run their numbers at the speed of AI. At Rillet, we are looking for an exceptional Partner Success Manager to build, own, and scale our partner relationships across the accounting and consulting ecosystem. This is a high-impact role for someone who blends accounting credibility, product fluency, and relationship ownership in a fast-moving, high-bar environment. The right person brings strong accounting judgment, structured execution, and the ability to translate complex financial challenges into modern, AI-powered workflows. You are equally comfortable advising senior accounting professionals, driving adoption and outcomes, and partnering cross-functionally to improve product and partner success. You are motivated by building durable relationships, delivering real partner outcomes, and helping shape how Rillet earns trust and influence in the accounting ecosystem. We're looking for teammates who value in-person collaboration and are within commutable distance of our NYC or San Francisco offices (or willing to relocate). Team members are required to work in-office Tuesdays and Thursdays, plus one additional flexible in-office day. Certain roles may require additional in-office time based on function.

Requirements

3+ years of experience in public accounting, financial systems implementation, or financial strategy consulting
Strong familiarity with ASC 606 and revenue recognition concepts
Experience supporting accounting system implementations or integrations
Comfortable operating between accounting requirements and technical workflows
Exceptional communicator with strong relationship-building instincts
Self-starter who thrives in fast-paced, ambiguous environments
Highly organized with strong ownership mentality
Product-curious and motivated to become a domain expert
Strong judgment and structured problem-solving approach
Experience working with SaaS companies as clients or internal stakeholders
ERP experience
Startup or high-growth technology environment exposure

Responsibilities

Own and grow a portfolio of strategic accounting and consulting partners
Run recurring partner success and business review meetings
Develop and execute structured partner success plans
Lead partner enablement, training, and ongoing certification efforts
Translate complex accounting challenges into AI-powered Rillet workflows
Drive product adoption, retention, and expansion across partner accounts
Partner with Product to deliver real-time partner feedback and use cases
Coordinate with Engineering to triage and resolve partner-impacting issues
Ensure smooth handoff and alignment with Implementation and Sales
Establish consistent execution rhythms for partner engagement and success

Benefits

Competitive Pay & Benefits: Backed by world-class investors, we offer strong salaries plus equity so you share in our success. We've got you covered with top-tier health and dental insurance, premiums partially or fully covered for you, plus 90% coverage for dependents.
Room to Grow: We're building a team of ambitious, high-performing people who will grow with the company. As Rillet scales, so will your role, responsibilities, and compensation.
Flexibility That Works: Take the time you need with flexible PTO and 9 company-wide holidays. We value both the flexibility of remote and hybrid work and the creativity and energy that comes from in-person collaboration at our hubs in San Francisco, NYC, and Barcelona.
Build Real Connections: Great work happens when people connect. Join us for team offsites in incredible locations, our team has bonded everywhere from New York and San Francisco to Toronto, Italy, France, and beyond.

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