Partner Success Paid Internship (Hourly/Seasonal Jan-April 2027)

Taxfyle•Miami, FL

11d•$21 - $24•Hybrid

About The Position

Taxfyle is seeking a Partner Success Intern to support the Partner Success and Sales teams during the 2027 tax season, from January through the end of April 2027. This hands-on, fast-paced internship supports partner onboarding, inbound support and sales calls, partner and client inquiries, issue triage, job workflow monitoring, documentation, and daily operations. The position is intended for a student or recent graduate interested in technology, startups, customer or partner success, sales, or professional services. No tax background is required; training and tools will be provided. The position is based in Coconut Grove, Florida, with a hybrid, flexible work arrangement and availability during core business hours in the Eastern Time Zone. The internship is hourly and non-exempt, with a preferred schedule of 20–30 hours per week and a minimum commitment of 20 hours per week, Monday through Friday. The schedule may be coordinated around class schedules. Occasional evening or weekend hours may be required based on business needs. The hourly rate is $21–$24. The intern is also expected to comply with Taxfyle’s information security policies and acceptable use standards, complete required security awareness training, report suspected security incidents or policy violations, protect credentials and company data, and support security audits and reviews as requested. Duties and qualifications may evolve to meet organizational needs.

Requirements

Currently enrolled in college or a recent graduate; students pursuing business, communications, sales, technology, or a related field are encouraged to apply.
Strong written and verbal communication skills and the ability to communicate clearly and professionally.
Comfort speaking by phone with partners, clients, and internal and external constituents.
Strong active listening skills and the ability to address client needs with tact, patience, and professionalism.
Sound judgment and decision-making skills, with strong follow-through.
Highly organized and detail-oriented, with the ability to manage multiple tasks and priorities.
Strong problem-solving skills and a proactive approach to identifying and resolving issues.
Comfort learning new technology, software platforms, and internal tools.
Ability to work independently and collaborate effectively with a team.
Ability to maintain confidentiality and professionalism when handling partner and client information.
Availability to work at least 20 hours per week from January through April 2027; consistent weekday availability is preferred.
Ability to maintain productivity, organization, and composure in a fast-paced environment and adapt to changing processes, tools, and priorities.

Nice To Haves

Interest in technology, startups, customer success, partner success, or professional services.
Familiarity with customer support or collaboration tools such as Salesforce, HubSpot, Slack, or similar platforms.
Previous experience in a customer-facing, administrative, support, or service-oriented role.
Experience working in a fast-paced environment where priorities may change quickly.
Familiarity with tax, accounting, or financial services.

Responsibilities

Assist new tax professionals with onboarding questions and requirements, monitor onboarding progress, and escalate issues as needed.
Respond to partner and client inquiries through Help Desk tickets, email, Slack, and other support channels.
Field inbound calls for support, sales, and partner onboarding; provide accurate information, route callers appropriately, and document interactions.
Triage support issues, gather relevant information, and escalate unresolved or high-priority matters.
Monitor assigned job flows and statuses to identify potential issues, delays, or items requiring follow-up.
Document support interactions, onboarding activity, job updates, and resolutions accurately.
Help provide timely, professional responses and a high-quality service experience for partners and clients.
Identify recurring questions, issues, and process gaps and share observations with the Partner Success team.
Help maintain internal documentation, knowledge base resources, and support materials.
Collaborate with Partner Success and cross-functional teams to resolve issues and improve partner and client experiences.
Comply with applicable information security policies and acceptable use standards, complete assigned security training, report suspected incidents and violations, protect credentials and company data, and support security reviews as requested.