Partner Success & Implementation Specialist

Care.com•Dallas, TX

8h•$55,000 - $65,000•Hybrid

About The Position

We are seeking a highly organized, proactive, and relationship focused Partner Success & Implementation Specialist to join our team. This role serves as a key point of contact for agencies, managing communication, implementation, documentation, and operational support throughout the provider lifecycle. The ideal candidate is a self starter who is comfortable communicating over the phone, managing difficult conversations with professionalism, staying organized across multiple priorities, and taking ownership of tasks from start to finish.

Requirements

2 to 4 years of experience in Account Management, Partner Success, or high level Customer Service
Ability to clearly and effectively articulate Care's needs to partners around fulfillment, compliance, and CSAT
Strong de-escalation skills; remains calm and professional under pressure
Comfortable navigating new systems, APIs, or reporting tools
Excellence in project management; able to juggle multiple agency launches simultaneously without dropping the ball
Attention to detail and strong problem solving skills, with the ability to build positive partner relationships

Responsibilities

Lead implementation of newly contracted agencies, including onboarding calls, CSR creation, troubleshooting, and launch support
Collect and review Provider Profiles from agencies and provide timely support throughout the onboarding process
Serve as a primary contact for agency onboarding questions, providing clear communication and resolving issues efficiently
Manage COI and licensing updates to ensure provider compliance
Maintain accurate agency records, including contact information, addresses, W-9s, and other required documentation
Proactively follow up on outstanding items and identify opportunities to improve agency processes and the overall provider experience