Partner Success Consultant - Commerce

Hopper•Boston, MA

1d•Remote

About The Position

Hopper Technology Solutions (HTS) powers the next generation of B2B travel commerce, enabling global financial institutions, airlines, and loyalty partners to launch world-class travel portals built on Hopper's supply, products, and AI-driven personalization. This role sits at the intersection of strategy, product, data, and execution — blending consulting rigor, product thinking, and operational excellence to help partners fully realize the potential of the HTS Commerce platform.

Requirements

Experience in a consulting, strategic partnerships, or partner success role within technology, travel, or e-commerce
Proven ability to engage and influence senior and C-level leadership to drive measurable business outcomes
Strong analytical skills and the ability to translate complex data into clear strategy and actionable recommendations
Excellent communication skills and executive presence — comfortable leading high-stakes conversations with confidence
A strategic mindset paired with a bias for execution and the adaptability to thrive in fast-moving environments

Nice To Haves

Experience in travel, e-commerce, or SaaS is a strong asset

Responsibilities

Develop and execute growth strategies that drive revenue, conversion, and engagement across travel products — covering loyalty, pricing, merchandising, and marketing best practices
Lead executive business reviews with C-level and senior stakeholders, translating partner goals into clear roadmaps and measurable outcomes
Serve as the primary strategic point of contact for your partner portfolio, building trusted relationships with leadership teams and ensuring alignment on priorities and performance
Identify performance gaps and opportunities using platform data, then design and champion initiatives that move the needle
Translate partner business needs into scalable product capabilities, working closely with internal product and engineering teams to prioritize and influence the roadmap
Deliver data-driven insights and recommendations that inform partner decision-making at the executive level
Collaborate onsite with partner teams where needed to drive strategy alignment, execution, and results
Onboard new partners onto the HTS Commerce platform, ensuring a smooth transition and fast time-to-value
Monitor partner health metrics and proactively flag risks, escalating and resolving issues before they impact performance
Codify best practices, playbooks, and frameworks that can be scaled across the global partner network