SuccessEdge Partner & Strategic Enablement Lead

NetApp, Inc.

About The Position

The Project Coordinator role inside the Renewal Sales Excellence function is responsible for driving partner and strategic account enablement for the SuccessEdge transformation. The position leads change management, communications, engagement planning, and adoption activities across partners, strategic customers, Partner Relationship Managers (PRMs), and internal stakeholders. The role ensures readiness, minimizes business risk, and drives successful market adoption of SuccessEdge offerings.

Requirements

Experience leading large-scale business transformations, partner programs, customer success initiatives, or go-to-market enablement efforts.
Experience working with strategic customers, channel partners, sales organizations, and executive stakeholders.
Change management, communications, program management, or business transformation expertise.

Responsibilities

Lead comprehensive partner change management and communication strategies for SuccessEdge programs and initiatives.
Maintain detailed documentation of the partner landscape, including segmentation, key contacts, stakeholders, and engagement plans.
Analyze and document current (as-is) and future (to-be) partner processes, workflows, and operating models.
Collaborate with PRMs to develop outreach and engagement strategies for top strategic partners.
Act as the primary contact for partner inquiries, concerns, and change impacts.
Design partner adoption, retention, and risk mitigation plans to reduce disruptions and boost SuccessEdge advocacy.
Develop and implement partner incentive programs that foster ongoing engagement and reinforce SuccessEdge positioning.
Track partner readiness, adoption metrics, risks, and dependencies, providing leadership with informed recommendations.
Collect, analyze, and validate business and operational requirements from strategic accounts and stakeholders.
Perform fit-gap analyses to uncover enablement, process, tooling, and engagement opportunities.
Develop and execute strategic account enablement plans aligned with SuccessEdge objectives and customer outcomes.
Assess Early Access Program (EAP) engagement models and offer actionable feedback to enhance effectiveness.
Customize engagement strategies, communications, and readiness activities to address the distinct needs of strategic customers.
Collaborate with cross-functional teams to ensure smooth adoption and transition processes.
Create executive-level content and messaging for SuccessEdge Town Halls and leadership forums.
Produce and oversee internal and external newsletters, communication campaigns, and awareness materials.
Deliver regular program status updates to stakeholders and leadership teams.
Organize and facilitate office hours and enablement sessions for partners and strategic customers.
Ensure consistent messaging, stakeholder alignment, and effective communication throughout all program phases.