Partner Services Coordinator

Community Food Bank of Eastern Oklahoma•Tulsa, OK

About The Position

The Partner Services Coordinator (PSC) supports and strengthens relationships with FBEO’s network of more than 600 Feeding Partners across its 24-county service area in eastern Oklahoma. Each coordinator manages a portfolio of approximately 75–100 partners and regularly engages with them through in-person visits and phone calls. This is a community-facing position requiring strong relationship-building with diverse community leaders and organizations. The PSC supports partners in growing their capacity to serve their communities by connecting them with resources, programs, and best practices. The role also includes monitoring partner needs and trends, ensuring compliance with applicable requirements, maintaining partner records and engagement logs, providing training and certification support, recruiting and developing partnerships, and assisting with partner engagement events and special projects.

Requirements

High school diploma or equivalent work experience.
Valid Oklahoma driver’s license, insurance, and use of a personal vehicle.
Availability for occasional weekend and evening work.
Ability to perform the essential duties and responsibilities with or without reasonable accommodation.
Effective interpersonal skills and demonstrated ability to build trust with people from diverse cultural, economic, and social backgrounds.
Self-motivation and ability to prioritize, move quickly, and follow through in a dynamic environment.
Ability to work independently and as part of a team.
Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend, write, count, read, speak, analyze, alphabetize, lift and carry 25 pounds, perceive depth, sit for extended periods, use a computer, work with others or alone, work protracted or irregular hours, and travel by car, van, bus, and airplane.
Desire to fulfill FBEO’s mission and uphold its core values.
Integrity, enthusiasm, perspective, flexibility, and a strong work ethic.

Responsibilities

Manage a portfolio of approximately 75–100 Feeding Partners and carry out the Partner Engagement Strategy through regular in-person and phone engagements.
Connect partners with available resources, FBEO programs, and best practices to support their growth and service capacity.
Monitor partner trends and create or adjust engagement plans to meet partner needs.
Work with partners to ensure compliance with FBEO, Feeding America, and USDA regulations.
Record conversations, requests, and corrective action plans in the Partner Engagement Log daily.
Assist with updating partner records, including contact, delivery, and accounting information.
Assist with training and certification requirements for Feeding Partners, including TEFAP Training, Agency Express, Meal Connect, and Service Insights.
Assist with strategic recruitment and development of new partnerships with community leaders and grassroots organizations aligned with FBEO’s strategic goals.
Assist with planning and executing partner engagement activities, such as Agency Conferences and Community Cafes, and encourage partner participation.
Complete special projects and other duties as assigned by management.