Service Dogs - Partner Services Coordinator

Keystone Human Services•Grantville, PA

4d•Hybrid

About The Position

Keystone Human Services is seeking a full time Partner Services Coordinator to join our Susquehanna Service Dogs team. In this role, you will guide assistance and facility dog applicants from their initial inquiry through the application, evaluation, and waiting-list process. Our work is rooted in the belief that every person should have the opportunity to thrive, contribute, and fully participate in all that society has to offer. The Partner Services Coordinator manages applicant communication, coordinates application reviews and interviews, and assesses applicant suitability. This position builds strong relationships with partners, support networks, volunteers, and other stakeholders while ensuring each stage of the process meets program and Assistance Dogs International standards.

Requirements

Bachelor’s degree in a related field and at least two years of experience in human services or customer service or an equivalent combination of education and experience that provides the required knowledge and skills
At least 18 years of age
Strong written and verbal communication skills, with the ability to read, interpret, and apply written information
Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams, and the ability to learn electronic systems, databases, and compliance tracking tools
Valid driver’s license and reliable access to a privately maintained and insured vehicle
Ability to successfully complete the pre-employment process, including background checks, clearances, and verifications

Responsibilities

Promote Keystone’s mission, values, and culture through all aspects of the role
Respond to service inquiries and provide applicants with education, assistance, and resources
Manage the application process, including applicant communication, review coordination, eligibility determination, and approval or denial notifications
Coordinate, participate in, and lead applicant interviews, home visits, and in-person evaluations
Ensure application materials and processes comply with Assistance Dogs International and program standards
Administer public access evaluations and assess partner compliance
Maintain accurate applicant records and document all communications in the applicant database within required timeframes
Build collaborative relationships with partners, their supports, volunteers, coworkers, and other stakeholders
Assist with Team Training preparation and support coworkers and participants during training
Promote a person-centered approach and maintain appropriate professional boundaries
Support the Partner Services Director and perform other duties as assigned