Coordinator, Partner Services

Versant•Orlando, FL

18h•Hybrid

About The Position

Reporting to the Partner Care Manager, this position will be responsible for training, supporting, and assisting the Inventory team in its daily operations. The Partner Services Support team is the primary operations and systems support for golf course partners. The position is based at headquarters in Orlando, FL.

Requirements

Detail-oriented self-starter with outstanding interpersonal skills both verbal and written
Ability to handle multiple projects simultaneously
Strong time management skills
Strong communication skills
Strong teamwork skills
Strong computer/internet skills required (i.e. Excel, Google Docs)

Nice To Haves

Bachelor’s degree preferred
Familiarity with SalesForce.com desired
Knowledge of golf preferred, with previous experience in golf and technology products strongly desired
Advanced problem-solving and analytical skills a plus
Business acumen or sales experience

Responsibilities

Provide top-tier service to all our platform’s course partners.
Responsible for taking inbound phone calls and emails from course partners throughout the United States and Canada.
Provide inventory and marketing support to help ensure our partners are represented properly on GolfNow.com and on their own booking engine.
Manage all internal request queues (Inventory Updates, Marketing requests, Promo Codes, Project Cases, etc.).
Respond to inbound correspondence, both through email and by phone, from course partners related to the operations and administration of GolfNow on and as needed basis.
Participate in outbound sales initiatives, lead generation and projects as they arise.
Become an expert in use of GolfNow Central, GolfNow’s management software that powers the tee time inventory and information provided on GolfNow.com.
Consistently hit metrics defined by cases closed, accuracy, client surveys, leads generated and inbound/outbound calls.
Conduct weekly Quality Assurance for other team members.