Partner Services Coordinator

Houston Food Bank•Houston, TX

6d•Onsite

About The Position

The Partner Services Coordinator is responsible for providing administrative and programmatic support for each functional area of the Partner Services Department, including Community Partnerships, Capacity, Compliance, and Senior Box. Adhere to PACT values. (Purpose: Using our strengths passionately to contribute to our mission. Accountability: Choosing to rise above one’s circumstances and demonstrating ownership to achieve results. See It. Own It. Solve It. Do It. Courage: Standing up for what’s right and acting. Transparency: Doing things openly and honestly). ESSENTIAL JOB FUNCTIONS: Reliable, consistent, on-site attendance is a requirement. This position requires punctuality and dependable attendance to meet the needs of the business, including attending and taking part in meetings and presentations. Plans and coordinates daily communication with partner agencies and prospective partner agencies and responds to general inquiries into the Partner Services Department. Updates and maintains the department website page, calendar, and partner agency portal. Coordinates all departmental meetings and provides meeting minutes. Responsible for serving as admin support to ensure that all data platforms are consistently updated with the most up-to-date information, including the Houston Food Bank website, Link2Feed, Google Docs, Claromentis (partner portal), SharePoint, and NetSuite. Codes and tracks departmental expenses and submits check requests through the DocuSign platform as needed. Responsible for coordinating, along with the team, partner training, including Prospective Partner Information Sessions, New Partner Onboarding, Link2Feed Trainings, Partner Focus Groups, staff retreats, etc. Responsible for the primary administration of departmental communication tools, including Zoom, OneNote, Survey Monkey, etc. Provides administrative support for capacity-building grant processes and reporting. Provides monthly status update reports of partner agency files to the Director.

Requirements

High School Diploma from an accredited school or general education development (GED) certificate.
1-2 years of relevant administrative experience
Must have reliable transportation, a valid driver’s license, and insurance.
Proficient in Microsoft Office Suite, including but not limited to Excel, Word, PowerPoint, and Outlook.
Document management and the ability to use project management tools
Ability to learn new software systems
Ability to work with a diverse population
Strong customer service skills and willingness to assist others, with the ability to communicate complex information clearly
Ability to operate with considerable independent judgment and initiative, and collaboration with teams throughout the organization
Exceptional planning and decision-making skills
Strong presence in all communication types
Highly resilient and adaptable to constantly changing business priorities
Highly proactive
Meticulous attention to detail and execution of all responsibilities
Excellent verbal and written communication skills with the ability to effectively interact and communicate with all levels within the company
Strong Interpersonal and teamwork skills, and the ability to work with a diverse population
Ability to work effectively with situations that require tact and diplomacy
Strong organizational skills, including the ability to multitask, prioritize, and thrive in a fast-paced environment
Demonstrated ability to work independently to complete projects and effectively collaborate with cross-functional teams and senior-level leadership
Strong analytical skills, attention to detail, and problem-solving skills
Excellent time management skills
High attention to integrity, ethics, and sensitivity, particularly regarding confidential information
Carries out responsibilities in accordance with HFB policies.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Is legally able to work in the United States.

Nice To Haves

Ability to analyze and interpret data
Ability to communicate
Ability to remain in a stationary position for a significant amount of the workday
Ability to frequently access, input, and retrieve information from the computer and other office productivity devices
Ability to move about the facility
Ability to lift/move up to 10 pounds
Ability to lift/move up to 40 pounds
Ability to travel to other sites for business

Responsibilities

Plans and coordinates daily communication with partner agencies and prospective partner agencies and responds to general inquiries into the Partner Services Department.
Updates and maintains the department website page, calendar, and partner agency portal.
Coordinates all departmental meetings and provides meeting minutes.
Serves as admin support to ensure that all data platforms are consistently updated with the most up-to-date information, including the Houston Food Bank website, Link2Feed, Google Docs, Claromentis (partner portal), SharePoint, and NetSuite.
Codes and tracks departmental expenses and submits check requests through the DocuSign platform as needed.
Coordinates, along with the team, partner training, including Prospective Partner Information Sessions, New Partner Onboarding, Link2Feed Trainings, Partner Focus Groups, staff retreats, etc.
Provides primary administration of departmental communication tools, including Zoom, OneNote, Survey Monkey, etc.
Provides administrative support for capacity-building grant processes and reporting.
Provides monthly status update reports of partner agency files to the Director.