Partner Services Coordinator

Houston Food Bank • Houston, TX

just now • $20 - $25 • Onsite

About The Position

The Partner Services Coordinator is responsible for providing administrative and programmatic support for each functional area of the Partner Services Department, including Community Partnerships, Capacity, Compliance, and Senior Box. This role requires adherence to PACT values: Purpose, Accountability, Courage, and Transparency. The position involves planning and coordinating daily communication with partner agencies, updating departmental website and portals, coordinating meetings, and serving as administrative support for various data platforms. Additionally, the role is responsible for coordinating partner training, managing departmental communication tools, providing administrative support for grant processes, and submitting monthly status update reports to the Director.

Requirements

• High School Diploma from an accredited school or general education development (GED) certificate.
• 1-2 years of relevant administrative experience
• Must have reliable transportation, a valid driver’s license, and insurance.
• Proficient in Microsoft Office Suite, including but not limited to Excel, Word, PowerPoint, and Outlook.
• Document management and the ability to use project management tools
• Ability to learn new software systems
• Ability to work with a diverse population
• Strong customer service skills and willingness to assist others, with the ability to communicate complex information clearly
• Ability to operate with considerable independent judgment and initiative, and collaboration with teams throughout the organization
• Exceptional planning and decision-making skills
• Strong presence in all communication types
• Highly resilient and adaptable to constantly changing business priorities
• Highly proactive
• Meticulous attention to detail and execution of all responsibilities
• Excellent verbal and written communication skills with the ability to effectively interact and communicate with all levels within the company
• Strong Interpersonal and teamwork skills, and the ability to work with a diverse population
• Ability to work effectively with situations that require tact and diplomacy
• Strong organizational skills, including the ability to multitask, prioritize, and thrive in a fast-paced environment
• Demonstrated ability to work independently to complete projects and effectively collaborate with cross-functional teams and senior-level leadership
• Strong analytical skills, attention to detail, and problem-solving skills
• Excellent time management skills
• High attention to integrity, ethics, and sensitivity, particularly regarding confidential information
• Is legally able to work in the United States.

Responsibilities

• Plans and coordinates daily communication with partner agencies and prospective partner agencies and responds to general inquiries into the Partner Services Department.
• Updates and maintains the department website page, calendar, and partner agency portal.
• Coordinates all departmental meetings and provides meeting minutes.
• Serves as admin support to ensure that all data platforms are consistently updated with the most up-to-date information, including the Houston Food Bank website, Link2Feed, Google Docs, Claromentis (partner portal), SharePoint, and NetSuite.
• Codes and tracks departmental expenses and submits check requests through the DocuSign platform as needed.
• Coordinates, along with the team, partner training, including Prospective Partner Information Sessions, New Partner Onboarding, Link2Feed Trainings, Partner Focus Groups, staff retreats, etc.
• Provides primary administration of departmental communication tools, including Zoom, OneNote, Survey Monkey, etc.
• Provides administrative support for capacity-building grant processes and reporting.
• Provides monthly status update reports of partner agency files to the Director.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED