Partner Operations Specialist

PTC•Boston, MA

2d•$70,000 - $80,000•Onsite

About The Position

Within Revenue Operations, we ensure that Sellers and Partners have the tools, processes, data, and operational support required to execute effectively and scale efficiently. The Americas Partner Operations Specialist is a critical, hands-on role responsible not only for day-to-day partner operational support, but also for identifying issues, analyzing data, and driving process and system improvements that enhance partner experience, improve data quality, and support predictable revenue outcomes. As part of the Partner Operations team, you will play a key role in ensuring the operational health of PTC’s Partner Network across the Americas. You will combine execution excellence with analytical thinking to: Improve deal velocity and partner experience Strengthen opportunity and pipeline data integrity Identify root causes of recurring operational issues Drive continuous improvement across partner-facing processes and systems. This role directly influences partner satisfaction, forecasting accuracy, and PTC’s ability to scale efficiently through a high-performing partner ecosystem.

Requirements

3+ years of experience in an operations, analytics, or customer-facing support role within a software or SaaS environment; channel experience preferred.
Bachelor’s degree or equivalent experience.
Prior experience working with sales teams or supporting revenue-generating processes.
Strong analytical and problem-solving skills with the ability to identify root causes and propose practical, scalable solutions.
Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
Proactive, self-motivated individual who takes ownership and drives continuous improvement.
Clear, professional communicator with strong interpersonal and cross-functional collaboration skills.
Customer- and partner-centric mindset with a strong operational excellence orientation.
Experience working in Salesforce, including opportunity data management and reporting.
Strong proficiency in Microsoft Excel and other Microsoft Office tools; comfortable working with operational data.

Nice To Haves

Experience supporting channel or partner ecosystems preferred.
Familiarity with SaaS or software business models preferred.

Responsibilities

Own and manage the Deal Registration process for the Americas, including review, approval, extension requests, and escalations in alignment with program policies and service-level expectations.
Triage and resolve partner and internal requests accurately and within defined timelines.
Support complex deal scenarios by collaborating with the Commercial Desk and other stakeholders to ensure compliant and timely execution.
Serve as first-line operational support for partners across deal execution, order submission, and Salesforce-related process or system issues.
Diagnose and resolve order and system blockers that delay deal submission or booking, escalating when appropriate.
Administer deal-related contractual artifacts and guide partners through required operational steps.
Actively identify process gaps, inefficiencies, and recurring issues affecting partners, Partner Managers, and internal teams.
Perform data analysis within Salesforce and related tools to surface trends, data quality issues, and operational insights.
Proactively maintain and improve the accuracy, completeness, and integrity of opportunity data to support forecasting, reporting, and operational analytics.
Develop and recommend process, policy, or system enhancements that reduce friction, improve scalability, and enable self-service where possible.
Partner with cross-functional teams (Sales Ops, Enablement, IT, Commercial Desk) to implement improvements and support change adoption.