Partner Operations Manager, Health Systems

Aviary•New York, NY

6d•Hybrid

About The Position

Aviary Health is redefining the future of heart and lung health through its Intensive Cardiac Rehabilitation (ICR) and Pulmonary Rehabilitation programs. They partner with leading health systems to deliver technology-enabled cardiac and pulmonary rehabilitation programs that integrate into clinical workflows, EHRs, and billing operations. The Partner Operations Manager, Health Systems will own a portfolio of health system partnerships end-to-end, operating at the intersection of product, clinical operations, and partner relationships. This role requires someone who can dig into platform workflows, troubleshoot insurance denials, present to hospital executives, and coordinate cross-functional teams. The ideal candidate has a background in product management, product operations, or implementation in healthtech, with direct experience working with health systems and understanding the operational complexities of launching and scaling clinical programs within hospital environments. Technical fluency with EHR systems, workflow engines, and analytics dashboards is essential. The role involves solving complex operational problems, balancing strategic views with patient-level details, and serving as the operational quarterback for partners. Reporting to the Head of Operations, the manager will coordinate across clinical, enrollment, insurance, product, and partner-facing workstreams to drive growth and operational excellence.

Requirements

3-5 years in product management, product operations, customer success, or implementation management at a healthtech or digital health company
Direct experience working with health system partners
Comfort navigating EHR systems and clinical workflows — ideally experience with Epic (or similar: Cerner, NextGen, Athena)
Strong operational instincts: you creating programmatic workflows and processes, build SOPs, create tracking systems, and chase down root causes without being asked
Ability to context-switch rapidly between a strategic partner conversation and a patient-level issue triage
Excellent written communication — you'll draft partner-facing emails, internal escalations, and compliance documentation
Excellent collaboration and time management skills
Effective communication: direct, logical, succinct
Experience meeting deadlines and prioritizing work in a fast-paced, dynamic environment
Exceptional analytical/technical skills
Desire to improve the status quo

Nice To Haves

Candidates based in NYC or the surrounding area and able commute in to our Tribeca-based office 2-3 days per week.

Responsibilities

Own day-to-day operations for a portfolio of health system partnerships (academic medical centers, regional health networks, and hospital systems)
Run recurring partner syncs; build and present QBR decks along side the account executive; manage partner escalations end-to-end
Identify and execute on levers for census growth, referral volume, and enrollment conversion
Coordinate with enrollment, clinical eligibility, and insurance teams to unblock patient flow
Serve as the partner's internal voice - escalating product gaps, surfacing billing issues, and driving accountability across internal teams
Work fluently in the Aviary platform: manage patient workflows, troubleshoot issues, and configure partner-specific settings
Understand EHR integration points (especially Epic): Identify automation opportunities and partner with Product/Engineering to scope solutions
Use analytics dashboards to monitor partner health metrics (charges, census, referrals, enrollment funnel)
Test and validate product changes with partner stakeholders before rollout
Triage patient and partner billing team inquiries
Navigate payer-specific rules (DOS limits, PCP referral requirements, plan exclusions) to proactively navigate partner billing success
Manage payer mix shifts across your partner portfolio and escalate emerging coverage risks (e.g., new MA plan exclusions, commercial carve-outs)
Facilitate cross-team meetings (clinical ops, product, enrollment, insurance) for your partner portfolio
Own knowledge transfers and documentation for new workflows