Partner Operations Manager, Health Systems

Aviary • New York City, NY

5d • Hybrid

About The Position

Aviary Health is redefining the future of heart and lung health through its Intensive Cardiac Rehabilitation (ICR) and Pulmonary Rehabilitation programs. They partner with leading health systems to deliver technology-enabled cardiac and pulmonary rehabilitation programs that integrate into clinical workflows, EHRs, and billing operations. The Partner Operations Manager, Health Systems will own a portfolio of health system partnerships end-to-end, operating at the intersection of product, clinical operations, and partner relationships. This role requires someone who can analyze workflows, troubleshoot issues, present to hospital executives, and coordinate cross-functional teams. The ideal candidate has a background in product management, product operations, or implementation in healthtech, with direct experience working with health systems and understanding the operational complexities of launching and scaling clinical programs within hospital environments. Technical fluency, including comfort with EHR systems, workflow engines, and analytics dashboards, is essential. The role involves solving complex operational problems, balancing strategic views with patient-level details, and serving as the operational quarterback for partners. The position reports to the Head of Operations.

Requirements

• 3-5 years in product management, product operations, customer success, or implementation management at a healthtech or digital health company.
• Direct experience working with health system partners.
• Comfort navigating EHR systems and clinical workflows — ideally experience with Epic (or similar: Cerner, NextGen, Athena).
• Strong operational instincts: ability to create programmatic workflows and processes, build SOPs, create tracking systems, and chase down root causes without being asked.
• Ability to context-switch rapidly between a strategic partner conversation and a patient-level issue triage.
• Excellent written communication — you'll draft partner-facing emails, internal escalations, and compliance documentation.
• Excellent collaboration and time management skills.
• Effective communication: direct, logical, succinct.
• Experience meeting deadlines and prioritizing work in a fast-paced, dynamic environment.
• Exceptional analytical/technical skills.
• Desire to improve the status quo.

Nice To Haves

• Product management, product operations, or implementation background in healthtech.
• Experience with Epic (or similar: Cerner, NextGen, Athena).

Responsibilities

• Own day-to-day operations for a portfolio of health system partnerships (academic medical centers, regional health networks, and hospital systems).
• Run recurring partner syncs; build and present QBR decks along side the account executive; manage partner escalations end-to-end.
• Identify and execute on levers for census growth, referral volume, and enrollment conversion.
• Coordinate with enrollment, clinical eligibility, and insurance teams to unblock patient flow.
• Serve as the partner's internal voice - escalating product gaps, surfacing billing issues, and driving accountability across internal teams.
• Work fluently in the Aviary platform: manage patient workflows, troubleshoot issues, and configure partner-specific settings.
• Understand EHR integration points (especially Epic): Identify automation opportunities and partner with Product/Engineering to scope solutions.
• Use analytics dashboards to monitor partner health metrics (charges, census, referrals, enrollment funnel).
• Test and validate product changes with partner stakeholders before rollout.
• Triage patient and partner billing team inquiries.
• Navigate payer-specific rules (DOS limits, PCP referral requirements, plan exclusions) to proactively navigate partner billing success.
• Manage payer mix shifts across your partner portfolio and escalate emerging coverage risks (e.g., new MA plan exclusions, commercial carve-outs).
• Facilitate cross-team meetings (clinical ops, product, enrollment, insurance) for your partner portfolio.
• Own knowledge transfers and documentation for new workflows.

Benefits

• Equity compensation in Aviary Health
• Generous PTO / sick leave / health benefits
• FSA
• Commuter Benefits
• 401(k) plan
• Health and wellness stipend
• Stock options based on industry benchmarks for function, level, and geographic location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed