Partner Manager

OpenEd • Springville, UT

3d • Remote

About The Position

Join our Partnerships team as the primary architect of strategic relationships that drive mutual business success. You'll build, manage, and grow partnerships while ensuring seamless operations for school districts and families navigating open education. This role combines relationship management with operational excellence, requiring you to balance partner needs with student success outcomes.

Your Immediate Impact:
Partner Relationship Management: Serve as the primary point of contact for strategic partners, fostering long-term relationships and identifying growth opportunities
Student Records & Compliance: Maintain accurate student records (enrollment, attendance, grades) while ensuring full compliance with state/federal regulations including FERPA
Enrollment Operations: Coordinate seamless student enrollment and registration processes, including new enrollments, transfers, and withdrawals
Data Management & Reporting: Generate weekly, monthly, and yearly reports for internal and external needs while preparing documentation for state and district audits

Success Metrics:
Partner NPS Score (pNPS) of 80 or better (measured quarterly)
Timely and accurate completion of enrollment processes and student record updates
100% Minimum VIable Compliance with state and federal educational regulations and audit requirements
Successful resolution or escalation of partner conflicts and policy alignment issues
Quality and timeliness of reporting deliverables
Data integrity scores and audit results

Requirements

• Excellent interpersonal skills with ability to build trust across diverse stakeholders
• Leads with solution-oriented thinking and welcomes creative, out-of-the-box approaches
• Works independently while seamlessly collaborating with cross-functional teams
• Strong understanding that every child is unique and benefits from individualized learning
• Proficient with CRM systems, student information systems, and Google Workspace tools
• Experience with educational regulations, compliance requirements, and data management
• Handles nuance with extreme ownership and accountability

Nice To Haves

• Passionate about open education and believe in giving families choice in their learning journey
• Thrive in a role that combines relationship building with operational excellence
• Enjoy working with school administrators and education professionals
• Energized by solving complex problems that directly impact student success
• Want to be part of a mission-driven team opening the world for every learner

Responsibilities

• Serve as the primary point of contact for strategic partners, fostering long-term relationships and identifying growth opportunities
• Maintain accurate student records (enrollment, attendance, grades) while ensuring full compliance with state/federal regulations including FERPA
• Coordinate seamless student enrollment and registration processes, including new enrollments, transfers, and withdrawals
• Generate weekly, monthly, and yearly reports for internal and external needs while preparing documentation for state and district audits

Benefits

• Competitive salary
• 401k plan + company matching opportunities
• Comprehensive Health Benefits: Health insurance package including medical, dental, vision, life, critical illness, accident, STD/LTD, HSA, and FSA with dependent care.
• Monthly tech subsidy provided
• Generous Paid Time Off policy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed