Partner Manager

Fiserv • Omaha, NE

2d

About The Position

As a successful Partner Manager, you will play a vital role within Fiserv and the GSP team acting as a focal point in the service relationship for our largest GSP and their Credit Unions and Financial Institutions. You will manage a very large and strategically important key account, providing support on day-to-day operations and client initiatives.

Requirements

• 4 year college degree or equivalent work experience
• Strong written and verbal communication skills with the ability to work with and communicate at all levels of the organization
• Must be a listener, a presenter and a people person
• The ability to work in a fast paced work environment, multi-task, have strong organizational skills and act as a business owner
• Must be able to manage multiple clients concurrently and act urgently to meet deadlines
• Strong collaboration skills to work to get the job done
• Will be required to work outside of standard business hours, on call rotation for incident management

Nice To Haves

• Experience in the payments processing or financial services industry
• Previous role(s) in Account Management, Partner Management, Billing, Finance, Operations or Client Relationship Management

Responsibilities

• Serve as one of the primary Partner managers and trusted advisor for assigned GSP partners, credit unions and financial institutions
• Act as the client advocate supporting day-to-day operational activities and strategic client initiatives
• Manage client billing activities, including invoice review, billing accuracy validation, fee reconciliation and resolution of billing discrepancies
• Partner with Finance teams to ensure timely and accurate invoicing, approve applicable billing adjustments, credits and write-offs, and communicate billing impacts to clients
• Monitor revenue-impacting activities and ensure contracted pricing, services and fees are accurately reflected on client invoices
• Coordinate with internal stakeholders to investigate and resolve invoice disputes, billing questions and payment-related concerns
• Support periodic business reviews by providing billing, pricing and service utilization insights to clients and leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree