Partner Manager

DoorDash Canada•Vancouver, BC

1d•CA$42 - CA$53

About The Position

Partner Managers are the face of DoorDash to some of our most valuable merchant partners. You'll work directly with business owners, bringing an action-oriented mindset and a relentless focus on growth. Your book of business is yours to own — you'll build deep relationships, identify opportunities, and do whatever it takes to help your merchants win on the platform. Partner Managers own the overall relationship with restaurant owners on an ongoing basis. Typical responsibilities include upselling incremental products and services to our existing business owners to help their businesses accelerate to new levels, holding periodic business check-ins, making/implementing operations improvements, troubleshooting product-related bugs, recommending marketing strategies, and ensuring high levels of satisfaction and retention on the account as a whole. PMs have a broad scope, and jump in to help business owners wherever and however they can. Reporting to the Manager, Regional Partner Strategy, you will play a crucial part in promoting DoorDash's suite of products through high-volume phone calls and emails.

Requirements

2+ years of success in client-facing and sales roles
2+ years in a sales role while exceeding performance metrics consistently
Persistent and passionate about sales, and have a dynamic personality
Experience empathizing with customer needs and adapting to meet their unique goals
Comfortable working in a scaling startup environment
Value collaboration and thrive in ambiguity
Comfortable using data to tell a story, and navigate sales and internal tools quickly (Salesforce, Outreach, Sales Navigator, Google Apps)
Applicable experience increasing customer satisfaction, retention, and product adoption
An ability to understand and communicate operations processes
The mindset of an owner in whatever you do, and striving to be 1% better everyday

Responsibilities

Work with businesses to establish important goals and goals for their business.
Manage merchant relationships across your region, while building towards business goals
Refine sales messaging, prospecting, qualifying, and closing techniques
Communicate with merchants by phone and email on an ongoing basis to monitor and support progress toward their goals
Deliver quarterly business reviews that highlight important wins and opportunity areas
Reduce instances of churn, while identifying and supporting new store expansions
Advocate internally for how to best solve your merchant’s objectives
Collaborate with internal growth teams to identify the best opportunities for merchants in your book of business to expand their sales