Partner Manager, Marketplace

Shift4 • Tampa, FL

2d • Onsite

About The Position

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Shift4 is expanding globally and hiring a new Partner Manager, Marketplace!
The SkyTab Marketplace connects restaurant operators with the third-party software they need to run their business — from online ordering and reservations to accounting, loyalty, and beyond. Partners are the lifeblood of that ecosystem, and this role exists to recruit them, onboard them successfully, and help them thrive on the platform.
As Partner Manager, you'll own relationships with a portfolio of technology partners — managing the full lifecycle from initial outreach through launch and ongoing growth. You'll be the primary point of contact for partners, the internal advocate for their needs, and the person accountable for making sure integrations are live, healthy, and driving value on both sides.
This role is based onsite available at any of the following Shift4 locations: Tampa, FL / Atlanta, GA / Center Valley, PA

Requirements

• 7+ years in partner management, business development, account management, or a similar externally-facing role — ideally in technology, SaaS, or restaurant/hospitality tech.
• Track record of managing multiple partner or customer relationships simultaneously with strong follow-through.
• Comfortable working with technical concepts and partner-facing API integrations — prior experience in a tech-adjacent role is a plus.
• Strong written and verbal communication skills in English — you can represent Shift4 professionally in any partner interaction.
• Experience working cross-functionally with product, engineering, and commercial teams.

Nice To Haves

• Familiarity with the restaurant tech ecosystem a plus — you know the key players and understand the problems operators are trying to solve.

Responsibilities

• A relationship builder: You're energized by talking to people, earning trust, and building long-term partnerships. You know how to manage expectations, navigate friction, and keep relationships productive even when things get complicated.
• Organized and accountable: You're managing multiple partners at different stages simultaneously. Nothing falls through the cracks. You track your pipeline, follow through on commitments, and flag issues before they become problems.
• A clear communicator: You can explain a technical integration requirement to a non-technical partner contact and translate partner feedback into something actionable for an internal product team. You write well and present confidently.
• AI-native in how you work. You've integrated AI tools into your day-to-day — drafting partner communications, researching the competitive landscape, summarizing meeting notes, building trackers and outreach templates.
• Commercially minded: You understand that partnerships need to drive business outcomes — for the partner and for Shift4. You think about partner performance, integration adoption, and revenue contribution, not just relationship health.
• Curious about the restaurant tech ecosystem: You follow what's happening in the space, know who the key players are, and bring informed perspective to conversations about which partners belong on the platform and why.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees