Product Manager, Marketplace

Purchasing Platform • Chicago, IL

1d • $120,000 - $130,000

About The Position

Purchasing Platform is a fast-growing, profitable B2B marketplace company seeking a Product Manager, Marketplace to own product execution across the PP ecosystem. This is a high-impact, cross-functional role that sits at the intersection of data, engineering, design, and customer experience.
You will report to the Senior Director, Marketplace and work in close partnership with the SVP – Operations and the operations team, CTO and technology team, member services teams, and external customers and partners. Your work will directly shape the roadmap and experience of a B2B marketplace used by a diverse and growing user base.
At our stage of growth, we need a PM who is equally at home pulling apart a Google Analytics report, writing a crisp Jira ticket, and presenting a product update to company leadership. You are a self-starter who finds something worth digging into every day — and who brings structure, curiosity, and commercial instinct to everything you touch.

Requirements

• Significant, hands-on experience with Google Analytics or equivalent product analytics platforms — you know how to extract insight, not just pull reports
• Proven track record in both mobile and web marketplace environments; B2B marketplace experience strongly preferred
• Strong Jira proficiency and demonstrated ability to write detailed, well-scoped tickets that reduce ambiguity for engineering teams
• Experience co-owning a product roadmap in a cross-functional setting with engineering and business stakeholders
• Familiarity with UI/UX design review processes and the ability to give structured, useful feedback on design work
• Strong critical thinking skills — able to weigh user needs against business objectives and make trade-offs explicit
• Experience with HubSpot or similar CRM/marketing automation platforms in a product or operations capacity
• Comfort working in a growth-stage company environment where priorities shift, ambiguity is real, and flexibility is a daily requirement

Nice To Haves

• Experience with search and catalog performance analysis in a marketplace or e-commerce setting
• Background in customer research methodologies: user interviews, journey mapping, usability testing, or survey design
• Familiarity with data tools beyond Google Analytics — Mixpanel, Amplitude, Looker, BigQuery, or equivalent
• Exposure to integration and API partnerships in a marketplace or platform context
• Prior experience at a B2B SaaS or marketplace company in the $10M–$50M revenue range

Responsibilities

• Roadmap & Product Strategy
• Co-own the 6–12 month product roadmap in close partnership with the Senior Director, Marketplace and the Director of Engineering, ensuring prioritization is grounded in data, user research, and business impact.
• Collect, synthesize, and translate inputs from across the organization — engineering, marketplace, customer success, and leadership — into clear, defensible roadmap recommendations.
• Track and drive delivery momentum across all active roadmap initiatives, proactively identifying and removing blockers before they impact timelines.
• Own and present impact analysis readouts on completed and in-flight product initiatives to the broader company, communicating clearly on outcomes, learnings, and next steps.
• Manage and continuously improve the cross-channel customer experience across email, HubSpot, the marketplace platform, and any emerging channels.
• Identify and evaluate market trends, competitive dynamics, and emerging platform capabilities relevant to B2B marketplace products at our stage of growth.
• Data & Analytics
• Use Google Analytics and complementary data tools to analyze product behavior across our hierarchical user structure — buyers, suppliers, administrators, and channel partners.
• Synthesize large, complex data sets into clear, actionable insights that inform roadmap prioritization, feature decisions, and stakeholder communications.
• Define and monitor the KPIs and success metrics that matter most for marketplace health: conversion, engagement, retention, search performance, and catalog quality.
• Identify data gaps and tracking blind spots and propose solutions in collaboration with engineering to close them.
• Support search and catalog performance analysis to improve discoverability and purchasing efficiency for buyers and suppliers alike. (Depth in this area is a plus.)
• User Research & Design
• Gather and synthesize qualitative and quantitative user feedback to surface unmet needs, usability friction, and opportunities for product improvement.
• Review legacy UI/UX work and assess what is performing well versus what requires iteration, bringing a structured point of view informed by data and user insight.
• Partner with design and engineering to balance user needs against business objectives, documenting tradeoffs clearly and tracking decisions transparently.
• Conduct ongoing customer and market research — interviews, surveys, session recordings, and competitive analysis — to surface new product opportunities and validate hypotheses before committing to build.
• Translate user insight into well-defined problem statements and feature briefs that keep design and engineering aligned on the underlying "why."
• Execution & Delivery
• Write detailed, well-scoped Jira tickets grounded in research, stakeholder input, and clearly defined acceptance criteria — reducing ambiguity and rework for engineering teams.
• Partner closely with engineering and marketplace teams to maintain delivery momentum across all active initiatives, ensuring roadmap items move from concept to completion on schedule.
• Remove blockers actively and consistently — surface issues early, escalate when needed, and keep cross-functional stakeholders aligned on status and priorities.
• Own and maintain a clear, real-time view of delivery progress across your assigned initiatives, communicating proactively to leadership when timelines or scope shift.
• Contribute to sprint planning, backlog grooming, and retrospective processes in a way that raises the quality and predictability of engineering delivery over time.
• Stakeholder & External Communication
• Work closely with the Senior Directors of Product and Engineering, the marketplace team, and customer-facing colleagues on a daily basis, serving as a reliable connective tissue across functions.
• Align cross-functional stakeholders on product priorities and direction — facilitating productive conversations when trade-offs arise and ensuring decisions are documented and understood.
• Own external-facing product communications with customers, integration partners, and marketplace participants, representing the product team professionally and clearly.
• Contribute to internal product reviews, roadmap planning sessions, and company-wide updates with well-prepared, insight-driven materials.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed