Marketplace Operations Manager

WorkWhile•New York, NY

3d•Hybrid

About The Position

WorkWhile is on a mission to help workers earn a better living and live better lives. More than 80 million Americans work hourly jobs — often with unpredictable schedules, near-minimum wages, and few benefits — leading to real financial instability. We're fixing that. WorkWhile is evolving from a high-growth labor marketplace into a comprehensive workforce platform, expanding our product suite to include Newday (our SaaS workforce management system) and WorkWhile Wallet (our fintech solution for worker earnings and credit). The result is a multi-business-model company with a genuinely complex, interesting financial landscape. Backed by Khosla Ventures and recognized by the Inc. 5000 for 10x growth, we're disrupting the $650 billion staffing and recruiting market. The Opportunity WorkWhile is looking for an experienced operator with a strong analytical skill set to lead our Events & Hospitality marketplace supply function. You will be responsible for setting and executing the strategy to enable us to win in this industry. You will own a P&L and work cross-functionally to deliver strong marketplace performance and economics.

Requirements

3-4+ years experience in a strategic consulting, finance, or early stage startup role
Ability to drive projects to completion who is excited to own both strategy & execution
A strong “Bias for action” - you don’t let perfect get in the way of good
Experience managing cross-functional projects & outcomes
Proficiency in SQL and data analysis is a must
Commitment to improving the lives of low-wage workers
Willingness to work a shift once a quarter to keep learning

Responsibilities

Own the P&L for our Events & Hospitality industry vertical, allocating spend across levers to achieve company goals
Manage day-to-day marketplace operations, making sure we are matching supply and demand in all of our markets - and striving to make this more efficient through process improvements and better tooling
Craft & execute on quarterly and yearly roadmaps to improve Hospitality performance in the long run, developing playbooks & product backlog
Collaborate with the data science team to forecast and manage WorkWhile’s future labor needs, understand supply and demand, and help optimize models
Manage the worker acquisition and re-engagement funnels to increase worker supply in new and existing markets
Develop the metrics and dashboards to help balance the marketplace and measure success.
Support account management and sales as a strategic labor strategy partner, including writing decks, performing data analysis, and participating on customer calls