Partner Execution Specialist

Splash Financial•Mesa, AZ

4h•$54,000 - $60,000•Onsite

About The Position

Splash Financial is seeking a Partner Execution Specialist to manage the day-to-day operational relationship between Splash and its outsourced servicing partners — First Source agents, collection agencies, and debt buyers. This role blends hands-on file and case execution with front-line quality oversight of our outsourced partners, keeping the servicing ecosystem compliant and performing day in and day out. You'll be the person in the details: reviewing agent calls, screening charge-offs for debt sale, reconciling agency accounts, and making sure every outsourced partner operates within FDCPA and Regulation F guardrails. This is an execution-focused role — you'll carry out established procedures and QA checks rather than setting policy or strategy, and you'll thrive here if you like owning the details that keep a complex servicing operation running smoothly.

Requirements

Must reside in the greater Phoenix/Mesa, AZ area.
2–4 years of experience in collections, servicing operations, financial services, or vendor/agent oversight, including prior experience supervising or coaching agents and conducting quality assurance reviews.
Strong attention to detail and comfort working with structured data files, with the ability to professionally manage relationships with outsourced partners and field agents.
Clear written and verbal communication skills, with the ability to work productively across a range of stakeholders.

Nice To Haves

A high school diploma or equivalent (associate's or bachelor's degree preferred).
Familiarity with FDCPA/Regulation F concepts is a plus.

Responsibilities

Own day-to-day servicing oversight functions across outsourced partners, including hardship request intake and approvals, vendor complaint monitoring, buyer call and communication sampling, Regulation F conduct checks, and resale restriction checks for debt buyers.
Manage day-to-day oversight of First Source (FS) agents: handle daily questions and case management, conduct monthly call reviews and compliance QA reviews with action plans, hold weekly 1:1s, complete account reviews, lead call calibration sessions and agent training, and review agent KPIs on a regular basis.
Own the debt sale process end-to-end: manage day-to-day debt buyer relationships, screen monthly charge-offs for sale and placement eligibility, prepare and reconcile debt sale files, track exclusions, place deceased accounts into probate, and process buy-backs and payments.
Manage collection agency relationships: prepare placement files, retrieve remittances, validate and route invoices for payment, reconcile agency accounts, review demands and settlements, conduct FDCPA/Regulation F oversight, monitor agency complaint performance, lead QA calibration and content review sessions, and maintain recovery tracking.
Support (rather than own) collections strategy, segmentation and placement criteria, and dialer/campaign decisions, which stay with the Servicing Strategy Manager — this role executes QA checks and reviews against existing compliance policy rather than setting strategy or writing policy.