Partner Engagement Manager, Federal Delivery Team
About The Position
Onebrief builds collaboration and AI-powered workflow software for military planning and operational coordination. Military planning is complex by nature, requiring teams to coordinate information, people, and decisions across systems and locations. Onebrief brings planning, collaboration, simulation, and AI into one connected environment, helping teams test strategies, adapt to changing conditions, and make decisions with greater clarity when the stakes are real. We are a distributed team of builders from military, operational, and technology backgrounds who care deeply about improving how important work gets done. Some team members work remotely, while others work directly alongside customers in operational environments around the world. Founded in 2019, Onebrief is backed by leading investors including General Catalyst, Battery Ventures, Insight Partners, Sapphire Ventures, and Human Capital. Valued at more than $2 billion, we continue to invest in product innovation, AI capabilities, and team growth.
Requirements
- Proven experience supporting operational planning, coordination, or execution within a complex Federal government environment, preferably at a large agency or headquarters organization.
- Experience working across large Federal organizations and engaging stakeholders at multiple levels to drive alignment and execution.
- Familiarity with Federal exercises, operational readiness activities, and the technical and security requirements associated with deploying software on classified government networks.
- Proven ability to expand adoption and business presence within Federal customer organizations, particularly for software or technology solutions.
- Experience providing high-touch customer support both in person and remotely, including coordinating incident resolution across customers, Product, and Engineering teams.
- Strong technical aptitude with the ability to quickly master complex software, troubleshoot issues, and communicate technical concepts effectively to Federal customers.
- Proven ability to navigate complex government organizations, build trusted relationships, overcome bureaucratic challenges, and drive measurable customer outcomes.
- Current Top Secret clearance with eligibility for SCI and the ability to obtain and maintain access to Federal facilities.
Nice To Haves
- Technically adept, able to become a power user of the product and discuss engineering with the customer.
- Strong interpersonal skills, ability to develop rapport, align diverse perspectives, and communicate with clarity and influence.
- Passionate about the company's mission.
- Proactive and adaptable, comfortable working autonomously or in a cross-functional team in a fast-paced or ambiguous setting.
- Communicates clearly, concisely, and candidly.
Responsibilities
- Implement Onebrief at a new customer, which includes training users and ensuring the success of their first major planning event.
- Clearly communicate user needs to the product team and maintain high product proficiency.
- Understand, request, and effectively leverage Company resources to meet goals.
- Lead or support exercises.
- Recommend product improvements based on observations of user behavior.
- Identify gaps between existing workflows and effective Onebrief usage, and drive adoption through configuration, coaching, and optimization.
- Coordinate with customers and the product engineering team in response to incidents.
- Align team efforts to deliver the best customer experience and coordinate with fellow Partner Engagement Managers.
- Enable expansion and upsell opportunities to Allies and Partners by instilling the Onebrief value proposition.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
