Engagement Partner

Red Clay Consulting • ,

1d • Remote

About The Position

The Director, Client Services, is a professional services leader responsible for the successful delivery of assigned accounts, programs, and projects across Red Clay's Delivery Practice. This role ensures engagements are completed on time, within budget, and to a standard of quality that drives client satisfaction and reference-ability. Serving as an Engagement Partner for identified client accounts, the Director partners with peer leaders and domain experts to sustain and expand long-term client relationships. In coordination with Executive Leadership, this role supports profitable, scalable growth through consistent delivery excellence and may contribute to business development efforts in support of net new client pursuits.

Requirements

• Bachelor's degree in Business, Management, or related field; equivalent professional experience considered
• 8+ years of professional services or consulting experience, including program/project management and client account ownership
• Demonstrated ability to manage complex, multi-workstream engagements on time and on budget with measurable client outcomes
• Strong command of project financial management including P&L, margin analysis, SOW development, and change order management
• Proven ability to build executive-level client relationships and drive account expansion, including identifying, qualifying, and closing growth opportunities

Nice To Haves

• PMP, PgMP, or equivalent project/program management certification
• Experience in a Director or equivalent leadership role within a consulting or advisory firm
• Familiarity with PSA/project management tools such as Kantata and CRM platforms; experience with AI-enabled delivery tools a plus
• Oracle Energy & Water Program implementation experience
• Business Development background & Sales methodology experience

Responsibilities

• Own and deliver assigned projects to successful completion, ensuring adherence to the approved baseline, budget, schedule, scope, as sold margin, and all defined project KPIs
• Supports the evolution, standardization, adoption, and efficiencies across the PMO organization
• Knowledgeable of other methodology and implementation options in the industry, and able to support clients on the selection and implementation of those
• Responsible for the Statements of Work, P&L, Change orders, project reporting, accuracy of KPIs, and invoice collections across assigned projects
• Holds teams accountable for delivering operational excellence as it relates to timesheets, expenses, invoicing, and accuracy of reporting
• Clear understanding of company financial models, pricing sheets, revenue, and margin goals
• Enforce operating standards, methodologies, and best practices for delivery
• Proactively monitor performance of assigned engagements and take action to protect project profit margins, outcomes, and client relationships
• Inform and collaborate with the Delivery Executive for assigned engagements to ensure escalation, key decisions, and risks are communicated and handled appropriately
• Improve project profit margins through standardization, documentation, creation of new collateral, reuse of assets, and operational discipline
• Adopt Reddy AI agents and other proprietary tools to enhance service quality and delivery efficiency as applicable to assigned projects
• Collaborate with the PMO to facilitate continuous improvement opportunities and standardization across the management of Advisory and Implementation projects
• Presents and participates at industry events to showcase Red Clay's brand of Delivery excellence
• Participate in key sales pursuits, oral demonstrations, and executive presentations as assigned
• Serve as an Account Owner/Engagement Partner for identified client accounts, driving account expansion by growing sold revenue (“bookings”) and realizing that revenue at or above agreed-upon targets
• Interact with clients at the executive level and carry the perception of a leader across all levels of the client's organization
• Understand the needs, roadmaps, challenges, and success opportunities for identified client accounts and position Red Clay as the preferred provider by connecting client needs to Red Clay's service offerings across practices and domains
• Identify, qualify, and secure account expansion opportunities utilizing tools such as CRM and Kantata, as well as established Account Owner processes
• Design and lead the contracting and negotiation process in a manner favorable to Red Clay's intended outcomes with the support of Practice leadership
• Ensure all account expansion opportunities are aligned with capabilities, capacity, project profit margin targets, and corporate objectives by partnering and confirming with Practice Leadership
• Maintain relationships with senior client executives within identified accounts to support long-term, multi-domain growth

Benefits

• Equal Opportunity Employer
• Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, genetic information, or any other characteristic protected by applicable federal, state, or local law.
• Commitment to building a diverse and inclusive workplace where every team member feels valued and respected.
• Commitment to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Director