Partner Enablement Specialist

CluneTech • Ireland, WV

2d • Hybrid

About The Position

The Partner Enablement Specialist plays a key role in ensuring Fintua partners are successfully onboarded, trained, and supported throughout their journey with the platform. Working closely with the Senior Manager – Solutions Enablement & Customer Success, the successful candidate will lead partner onboarding activities, coordinate training programmes, provide first-line functional support, and help partners build confidence in delivering VAT compliance services through the Fintua platform. This role is ideal for someone with a strong understanding of VAT processes and a passion for technology, customer success, and helping users adopt new solutions.

Requirements

• Strong working knowledge of VAT compliance processes and VAT return preparation, gained through experience in practice, industry, outsourcing, or tax technology.
• Comfortable reviewing VAT return data, identifying common issues, and supporting users through VAT compliance workflows.
• Experience working with tax technology, finance technology, compliance software, or SaaS solutions.
• Understanding of software implementation, configuration, or customer onboarding processes.
• Experience supporting users through system adoption and change management.
• Strong communication and relationship-building skills.
• Confident delivering training sessions and workshops to diverse audiences.
• Able to explain technical and compliance concepts in a simple, user-friendly manner.
• Strong analytical and troubleshooting capabilities.
• Comfortable investigating issues and coordinating solutions across multiple teams.
• Highly organised with excellent attention to detail.

Nice To Haves

• Familiarity with indirect tax obligations across multiple jurisdictions is desirable.
• Experience in customer onboarding, implementation, customer success, or partner support roles.
• Knowledge of eInvoicing, digital reporting, or indirect tax technology solutions.

Responsibilities

• Coordinate onboarding activities across partner, compliance, product and customer success teams to ensure successful and timely go-live
• Configure partner environments and support solution setup activities.
• Deliver onboarding sessions and training workshops for partner teams.
• Create and maintain onboarding documentation, user guides, and training materials.
• Track onboarding progress and ensure partners achieve agreed implementation milestones.
• Assist partners in preparing for their first VAT return cycles using the platform.
• Support partners in understanding and using VAT compliance workflows within the platform, providing guidance on template creation, data validation, return preparation and best-practice processes.
• Work with internal compliance teams to ensure guidance provided aligns with current VAT regulations.
• Assist in validating VAT return data before partner handover to self-sufficient operations.
• Promote best-practice processes that improve compliance accuracy and efficiency.
• Act as a primary point of contact for day-to-day partner support queries.
• Investigate functional platform issues and coordinate resolution with Product, Engineering, and Compliance teams.
• Monitor support trends and identify recurring issues requiring training or process improvements.
• Maintain accurate records of partner interactions, issues, and resolutions.
• Support partner adoption of new platform features and capabilities.
• Deliver refresher training and feature update sessions.
• Assist with partner webinars, workshops, and user engagement initiatives.
• Gather partner feedback and share insights with Product and Tax Technology teams.
• Identify opportunities to improve onboarding and support processes.
• Work closely with Tax technology, Compliance Teams, Product Teams, and onboarding and Customer Support functions.
• Assist the Senior Manager – Solutions Enablement & Customer Success in preparing partner reviews and enablement plans.
• Contribute to internal process documentation and continuous improvement initiatives.
• Support the creation of standard operating procedures and training frameworks.

Benefits

• Competitive pension
• Flexible Working Policy with a combination of remote and office working and a flexible approach to working hours
• Competitive annual leave and a number of other leaves including IVF, compassion, marriage, maternity and paternity leave
• Employee-led CSR Programme, CluneTech Cares, with one paid Volunteer Day per year
• Death in Service Benefit
• Milestone Recognition Programme
• Professional & Personal Development
• Rewards & Recognition
• Employee Wellbeing Programme, CluneTech Life

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed