Partner Care Specialist- LATAM & Canada

Acuity Inc.•Ontario, CA

9d•$41,600 - $89,500•Remote

About The Position

The Partner Care Specialist- LATAM & Canada serves as the regional subject matter expert supporting partners and customers across Latin America and Canada. Responsible for international order execution, trade compliance, logistics coordination, regional customer support, process improvement, and cross-functional operational support.

Requirements

Bachelor's degree in Business, International Business, Supply Chain, or related field; or equivalent experience
3+ years customer service, order management, export operations, or related experience
Advanced Oracle ERP and Salesforce/CPQ proficiency
Power BI and operational reporting experience
International logistics, export controls, and trade compliance knowledge
LATAM and Canada customs/documentation experience
Strong analytical, communication, and problem-solving skills
Process improvement and cross-functional collaboration experience

Nice To Haves

Degree in International Business, Supply Chain, Logistics, or Global Trade preferred
LATAM/Canada support experience preferred
Bilingual in Spanish preferred
Export compliance experience preferred

Responsibilities

Manage LATAM and Canada partner relationships, customer support activities, order execution, compliance requirements, and regional service delivery.
Execute and monitor international order management, export documentation, customs requirements, and trade compliance processes.
Develop and maintain SOPs, support process improvements, and provide operational reporting through Power BI.
Collaborate with Sales, Logistics, Freight Forwarders, and internal stakeholders to resolve operational issues.
Identify compliance risks, escalate policy exceptions, and support regional business initiatives.