Partner Broadcast Support

Ponce Health Sciences University/Tiber Health Innovations•Saint Louis, MO

10d

About The Position

THI is experiencing growth in partnerships and an increase in daily broadcasts. This part-time position will serve as a dedicated operational resource to support partner MSMS broadcasts, partner courses in Canvas and iClicker, and technical support efforts. The role involves managing Zoom-based broadcasts, communicating with university partners, troubleshooting technical issues, and providing support for educational technology platforms.

Requirements

Experience managing Zoom broadcasts.
Ability to communicate with university partners' staff daily.
Proficiency in starting and troubleshooting Zoom broadcasts.
Skill in aggregating student questions from chat and notifying instructors.
Experience supporting instructional activities using technology.
Ability to manage alignment between multiple courses across universities.
Experience providing training on digital platforms like Canvas LMS and ExamSoft.
Ability to assist faculty with technology preparation and application.
Experience solving educational technology and IT issues, including account setup and email resolution.
Ability to create weekly reports and analytics on student performance.
Experience editing video and audio files.
Experience supporting university technology teams and registrar offices with technology setup.
Experience supporting new partner university technology implementation projects.

Responsibilities

Serve as a broadcast manager of Zoom-based In-Class Sessions to students in classrooms & at home.
Communicate with THI’s University Partners’ staff on a daily basis about Zoom sessions.
Start & troubleshoot Zoom broadcasts.
Aggregate student questions on Chat and notify Instructor when appropriate.
Provide support for instructional activities that use technology.
Manage alignment between multiple courses across multiple universities.
Provide faculty and student training on all digital platforms, such as Canvas LMS, ExamSoft, etc.
Assist faculty with preparation and application of technology used to support teaching & learning / the curricular materials.
Help solve faculty and student educational technology & IT issues, including working with the Ponce-based IT department to resolve account setup, emails, etc.
Support the creation of weekly reports and analytics on student performance to provide early alerts for potential at-risk students.
Edit video and audio files to support instruction.
Help partner university technology teams and registrar offices with setup of all technology-related requirements for the MSMS program.
Support new partner university technology implementation projects.