Partner Account Manager

Omnidian

2d • $77,600 - $97,000 • Hybrid

About The Position

As a Partner Account Manager you will manage and grow strategic relationships with Field Service Partners (FSPs), ensuring a consistently high-quality, best-in-class service delivery experience across Omnidian's Field Service Network. You will serve as a key liaison between Omnidian and its Service Partners, working cross-functionally with peers, Field Service Coordinators, Client Success, Operations, Onboarding, Compliance, Procurement, and Finance teams to align partner performance with operational, customer, and business objectives. This role reports to the Manager, Partner Account Management and plays a critical role in driving partner performance, operational excellence, scalability, and long-term partner engagement.

Requirements

• 2+ years of Solar Operations experience.
• 3+ years of experience in Partner Account Management, Vendor Relations, or Field Operations.
• Demonstrated experience managing external partner or vendor relationships at scale.
• Strong analytical skills with the ability to interpret performance metrics and KPIs.
• Excellent communication, stakeholder management, and conflict resolution skills.
• Intermediate Salesforce skills (reports, dashboards, workflows).

Nice To Haves

• Previous experience in field service operations environments.
• Exposure to partner network scaling or account segmentation strategies.
• Familiarity with contract terms and operational SLAs.

Responsibilities

• Build, manage, and maintain strong, collaborative relationships with Field Service Partners (FSPs). Serve as the primary management contact for high-level communications, strategic escalations, and long-term operational alignment, while holding partners accountable to Omnidian contract terms.
• Model and maintain a camera-on-on for virtual partner meetings, including Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and regular operational check-ins. Being visible shows Omnidian's commitment to transparency, engagement, and strong leadership, even when the Field Service Partner (FSP) hasn't turned their own video on.
• Execute up to 15% - 20% monthly travel to conduct face-to-face partner reviews, spearhead critical on-site escalations, and solidify local service network health.
• Act as a trusted partner advocate while maintaining unwavering alignment with Omnidian's operational excellence, quality, and compliance standards.
• Support Accounts Payable workflows by collaborating cross-functionally to unblock payment friction and optimize the FSP financial experience.
• Foster mutual network growth through proactive, transparent communication and explicit expectation-setting to eliminate operational ambiguity.
• Own and actively manage partner KPIs and SLAs, including volume capacity, turnaroune time, and dispatch-to-completion performance.
• Produce and deliver structured performance reporting and actionable insights using tools such as Salesforce (CRM) and Sigma (Business Intelligence).
• Partner closely with Field Service Coordinators to identify performance gaps, root causes, and corrective action plans.
• Track, analyze, and trend core operational metrics (dispatch-to-accept, accept-to-schedule, and job completion timelines) to proactively address risks and inefficiencies.
• Identify trends to inform strategic partner initiatives.
• Collaborate cross-functionally to drive operational efficiencies and partner satisfaction.
• Own and actively manage partner KPIs and SLAs, including volume capacity, turnaround time (TAT), dispatch-to-completion performance, and service quality metrics.
• Produce, interpret, and deliver structured performance reporting and actionable insights using tools such as Salesforce (CRM) and Sigma (Business Intelligence).
• Partner closely with peers and Field Service Coordinators to identify performance gaps, conduct root cause analysis, and drive corrective action or improvement plans.
• Track, analyze, and trend core operational metrics (dispatch-to-accept, accept-to-schedule, job completion timelines, reporting, and invoicing timeliness) to proactively identify risk, inefficiency, or scalability constraints.
• Recommend volume adjustments, corrective actions, or reassignment strategies based on data-driven performance evaluation.

Benefits

• family medical
• dental
• vision
• disability
• 401(k) administration and $1k match per year
• thoughtful paid time off
• 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year
• four-week paid sabbatical leave after four years
• monthly health insurance premiums
• bonuses
• long-term stock options for every employee
• up to $500 in annual learning reimbursement for courses, certifications, or conferences

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed