Partner Account Manager - Philadelphia, PA

Luna Physical Therapy•Philadelphia, PA

5d•Hybrid

About The Position

The Partner Account Manager (PAM) serves as the strategic relationship owner for an assigned geography that includes healthcare providers, physician groups, health systems, and referral partners. This role is responsible for growing market adoption, expanding strategic partnerships, increasing referral volume, and ensuring an exceptional experience for providers and patients throughout the referral journey. As the face of Luna within the market, the PAM develops executive-level relationships, identifies opportunities to improve access to clinically appropriate therapy, and collaborates across Clinical, Operations, Product, Marketing, and Customer Success to deliver measurable value to our healthcare partners. Success in this role requires a consultative sales approach, strong business acumen, exceptional relationship management, and the ability to execute against market growth objectives. The Partner Account Manager (PAM) is responsible for building and growing relationships with physicians, healthcare providers, health systems, and referral partners within an assigned territory. This role focuses on increasing referrals, expanding strategic partnerships, and improving patient access to Luna's services. As the primary point of contact for provider partners, the PAM works closely with Clinical, Operations, Marketing, Product, and Customer Success teams to deliver an exceptional experience for both providers and patients.

Requirements

Bachelor's degree
5+ years of experience in healthcare sales, provider relations, account management, or business development.
Experience building relationships with physicians, health systems, or healthcare organizations.
Strong communication, presentation, and relationship-building skills.
Proven ability to grow accounts and achieve sales or business development goals.
Experience using CRM platforms such as Salesforce or HubSpot.
Self-motivated, organized, and comfortable working independently in a fast-paced environment.
Reside within the assigned territory and be willing to travel regularly.

Nice To Haves

Clinical licensure or a clinical background (PT, OT, ATC, RN, PTA, or similar) is considered a plus but is not required.
Experience in physical therapy, musculoskeletal care, digital health, healthcare technology, or related healthcare fields is preferred.

Responsibilities

Build and maintain strong relationships with physicians, healthcare providers, and referral partners.
Develop and execute territory plans to drive referral growth and market expansion.
Identify new partnership opportunities and grow existing accounts.
Conduct in-person and virtual provider meetings, presentations, and educational events.
Analyze referral trends and account performance to identify growth opportunities.
Collaborate with cross-functional teams to ensure a seamless provider and patient experience.
Serve as the voice of the customer by sharing provider feedback and market insights.
Support onboarding and adoption of new provider partnerships.
Maintain accurate CRM records, pipeline activity, and account plans.
Represent Luna professionally and consistently deliver exceptional customer service.
Achieve territory goals for referral growth, provider engagement, and account development.