Participant Support Staff (part-time)

Archways•Franklin, NH

About The Position

Participant Support Staff help individuals and families connect with Archways through welcoming center services, practical assistance, transportation, community outreach, and direct support. This part-time position supports Archways’ Recovery Support and Family Support work using a strengths-based, participant-centered, and trauma-informed approach. Responsibilities vary substantially by assignment and may include greeting participants, front desk coverage, transportation, basic needs assistance, outreach, recovery coaching, family strengthening, resource navigation, intake, goal planning, groups, and ongoing participant support. Assignments are based on organizational needs and the employee’s interests, skills, experience, education, training, qualifications, and investment in the work. Schedules and commitments vary. Assignments may involve regular weekly hours and consistent shifts, flexible or varying hours, or scheduled coverage for particular programs, participants, or activities. Responsibilities, hours, availability, supervision, and handoffs are agreed upon for each assignment. Work may take place in Archways centers and other approved community settings.

Requirements

High school diploma or equivalent.
Experience in customer service, outreach, human services, peer or family support, education, or related work; relevant life and work experience are considered.
Welcoming communication style, good judgment, dependable follow-through, and ability to work respectfully with individuals and families.
Ability to maintain confidentiality, professional boundaries, accurate records, and reliable communication within an agreed assignment.
Valid driver’s license, reliable transportation, acceptable driving record, and ability to provide approved participant transportation as assigned.
Ability to pass required criminal background and motor vehicle record checks; a criminal background is not an automatic means for rejection of employment.
Ability to fulfill agreed regular or flexible hours and commitments, including occasional evenings or weekends when scheduled.
Commitment to participant-centered, strengths-based, trauma-informed Recovery Support and Family Support practices.

Nice To Haves

Experience greeting participants, staffing front desks, coordinating transportation, conducting outreach, or supporting community projects.
Certified Recovery Support Worker (CRSW), Family Support Specialist, or related training or credentials; willingness to pursue appropriate training and certification.
Knowledge of local community resources, multiple pathways of recovery, and the Strengthening Families™ Protective Factors Framework.
Experience providing direct Recovery Support or Family Support, facilitating groups, or assisting with intake and navigation.
Motivational Interviewing training or willingness to complete training.
Ability to meet New Hampshire Department of Corrections volunteer screening requirements for assignments where applicable.
Familiarity with electronic records, calendars, outreach logs, and service documentation.

Responsibilities

Greet individuals and families, cover front desk duties, respond to walk-ins and calls, answer questions, and help people feel comfortable and connected to Archways.
Help participants access showers, laundry, food, supplies, and other practical resources; assist with daily center services and participant activities.
Provide approved transportation to services, appointments, activities, and other destinations when authorized and assigned; coordinate schedules and safe handoffs.
Conduct community outreach in assigned settings, explain Archways services, and develop trusting connections.
Assist with or lead approved groups, events, volunteer activities, outreach efforts, community projects, and Connection in Action activities within the employee’s capabilities and assignment.
Connect people with recovery services and multiple pathways of recovery; when qualified and assigned, deliver recovery coaching, peer support, recovery goal planning, and other ongoing recovery services.
Help families access resources, activities, and support; when qualified and assigned, deliver family strengthening, caregiver support, goal planning, and other direct Family Support services using approved practices.
Assist with referrals, enrollment, consent, assessments, benefits, healthcare, housing, employment, and other resources; perform direct service functions when trained, qualified, and assigned.
Work alongside Leads and other direct support staff or independently support participants when qualified and assigned; manage caseloads, follow-through, and continuity responsibilities in line with hours and supervision.
Assist with partner visits, outreach materials, referrals, distribution efforts, program services, and logistics; refer new commitments or program changes to the assigned supervisor.
Follow safety, harm reduction, and confidentiality practices; maintain professional boundaries and complete assigned transportation, outreach, referral, and service records in approved systems.
Attend assigned supervision, meetings, and training during scheduled paid hours; coordinate with Leads, program staff, and operations staff and communicate participant concerns, needs, and handoffs.