Participant Specialist - (Part Time)

Michigan-AFL-CIO•Kalamazoo, MI

2d•$22 - $27•Onsite

About The Position

The Participant Specialist (part-time) provides operational, administrative, compliance, and participant support services to ensure the effective delivery of workforce development programs throughout the Southwest Michigan region. This position serves as a critical operational resource by supporting participant file management, documentation, compliance activities, state reporting systems, program implementation, and daily program operations. The Participant Specialist works collaboratively with program staff to maintain accurate records, support monitoring activities, ensure regulatory compliance, and assist with implementation of workforce development initiatives.

Requirements

Associate degree in business administration, Human Services, Workforce Development, Public Administration in closely related field.
Equivalent combinations of education and relevant experience may be considered.
Two (2) years of administrative, program support, workforce development, or compliance experience preferred.
Experience maintaining confidential participant records with data management systems preferred.
Experience supporting grant-funded programs is highly desirable.

Responsibilities

Coordinate and manage participant follow-up activities in accordance with grant requirements.
Assist staff with participant communication and case support activities.
Support day-to-day program operations to ensure efficient service delivery.
Complete assigned administrative and operational tasks to support regional workforce programs.
Provide operational support during periods of high workload or staffing transitions.
Maintain organized participant files in accordance with organizational policies and funding source requirements.
Ensure participant documentation is complete, accurate, and audit ready.
Organize electronic and physical records to support program compliance.
Monitor documentation for completeness and communicate deficiencies to appropriate staff.
Enter and maintain participant information within the OSMIS (One-Stop Management Information System).
Verify data accuracy and completeness within state reporting systems.
Generate reports and assist with data validation activities.
Support performance tracking and program reporting requirements.
Assist with implementation of the One-Flow case management system.
Maintain participant records within One-Flow following implementation.
Support staff with system navigation, record management, and operational processes.
Participate in training and continuous improvement activities related to One-Flow.
Prepare reports, correspondence, forms, and program documentation.
Maintain organized program files and tracking systems.
Coordinate document routing and record retention activities.
Assist with scheduling, meeting preparation, and operational logistics as assigned.
Work collaboratively with Career Coaches, Training Coordinator, Program Technical staff, and leadership.
Provide support across multiple workforce development initiatives as operational needs require.
Participate in staff meetings, training sessions, and continuous improvement activities.