Participant Experience Coordinator

AcuteCare Health System LLC•East Brunswick Township, NJ

12h•Onsite

About The Position

Are you passionate about helping older adults live meaningful, independent lives at home with grace and dignity? BoldAge PACE is an all-inclusive program of care, personalized to meet the individual health and well-being needs of our participants. Our approach is simple: We listen to our participants and their caregivers to truly understand their needs and desires.

Requirements

High school graduate or equivalent required.
Business school preferred or related secretarial experience.
Computer literacy required.
Two years receptionist experience required, preferably within the healthcare environment.
Complete knowledge of office procedures required.
Desire to work in a health care environment with a frail elderly population and their families.
Must have reliable transportation, a valid driver's license, and the minimum state required liability auto insurance.
Be medically cleared for communicable diseases and have all immunizations up-to-date before engaging in direct participant contact.
Pass a comprehensive criminal background check that may include, but is not limited to, federal and state Medicare/Medicaid exclusion lists, criminal history, education verification, license verification, reference check, and drug screen.

Nice To Haves

Business school preferred or related secretarial experience.

Responsibilities

Provide receptionist support to the PACE center
Answer the telephone, screen and direct phone calls, take and relay messages
Ability to prioritize work independently with minimum supervision
Order incontinence supplies, center supplies and office supplies as needed
Prepare and distribute employee and participant ID cars as needed
Distribute incoming mail and send incoming mail to business office as needed
Assist participants with the check in and check out process to ensure proper identification and supplies that need to be transported to a participant’s home.
Assists participants with their belongings as they arrive to ensure proper labeling.
Assists in calling of staff in situations of call outs, need for home care visit, or in severe weather situations that may result in closure of the center.
Communicates effectively with Administration, all departments, medical staff, participants, members of the community, and members of board of directors.
Ability to problem solve and follow-through on issues to completion.
Participates in team-oriented process within the department and assists other support personnel whenever needed.
Sensitive to the needs of the elderly population
Maintain the confidentiality of all company procedures, results and information about participants, clients or families.
Maintain safe working environment. Follow Safety Policies and Procedures
Demonstrate dependability through consistent compliance with scheduled work hours.
Participate in any required staff and training meetings.
Perform other duties as required or requested