The Foundry Ministries, Participant Engagement Director

The Foundry Ministries, Inc.•Bessemer, AL

About The Position

The Foundry Ministries exists to restore hope and rebuild lives through Christ-centered recovery. The Director of Participant Engagement must uphold The Foundry's mission, vision, and core values and be willing to sign The Foundry's Statement of Faith. This position reports directly to the Chief Program Officer and upholds the Board of Directors' policies. The Director provides strategic leadership for participant engagement throughout the recovery journey, from initial inquiry through alumni involvement. This position oversees intake, participant transitions, aftercare, alumni engagement, referral development, participant outcome measurement, and long-term recovery support, ensuring participants experience a welcoming, trauma-informed, and Christ-centered continuum of care. The Director supervises the Intake Manager and Participant Engagement Managers and collaborates with ministry leaders to strengthen participant success, organizational effectiveness, and the mission of permanently transformed lives. This role has significant influence over participant program transitions, long-term recovery support, and post-program outcomes.

Requirements

Associate or bachelor's degree required.
One (1) to three (3) years of supervisory and management experience.
Knowledge of pastoral/clinical counseling, social services/case management, employment readiness/job placement, advocacy/community engagement, and recovery services.
Knowledge and understanding of disadvantaged populations.
Approved by the Foundry's insurance carrier to operate a ministry vehicle.
Proficiency in Microsoft® 365 or MAC applications.
Proficiency in Google Docs.
Proficiency in client management software.
Proficiency in Grammarly software.
Strong interpersonal skills.
Strong written skills.
Strong verbal skills.
Proven ability to de-escalate and resolve conflicts.
Servant leader.
Collaborative leader.
Can manage multiple tasks at the same time.
Excellent email management.
Excellent calendar management.
Quick learner and enjoys the challenge of taking on new assignments.
Must be willing to sign The Foundry's Statement of Faith.

Nice To Haves

Peer Support Specialist Certification or equivalent lived experience recommended.

Responsibilities

Supervision, coaching, evaluation, and development of assigned staff.
Ensuring assigned services operate in compliance with ministry policies, standards of care, participant guidelines, and applicable regulations.
Evaluating departmental effectiveness and implementing continuous improvement initiatives.
Assisting Chief Program Officer with staffing, budgeting, strategic planning, and outcome improvement efforts.
Coordinating ministry-wide intake, participant transitions, restoration, graduation, aftercare, alumni engagement, and participant re-engagement to ensure a seamless continuum of care.
Ensuring participants experience a professional, welcoming, trauma-informed, and Christ-centered recovery experience while monitoring admissions, participant transitions, service utilization, and engagement.
Implementing and maintaining progress-based aftercare programming, including The Life Plan, Aftercare Track, Circle of Care, digital engagement, virtual support groups, and other initiatives.
Developing and maintaining systems that strengthen alumni engagement, mentoring, participant re-engagement, recovery support, and lifelong connection with The Foundry Ministries.
Developing, cultivating, and stewarding strategic referral sources, community partnerships, and stakeholder relationships.
Professionally representing The Foundry Ministries with churches, employers, courts, treatment providers, community organizations, and other stakeholders while identifying new collaborative opportunities.
Developing, implementing, and evaluating participant outcome measurement systems and follow-up processes.
Monitoring, analyzing, and reporting participant outcomes related to recovery capital, self-sufficiency, housing stability, employment, human flourishing, spiritual engagement, healthy relationships, and quality of life.
Ensuring the accuracy, integrity, confidentiality, and regulatory compliance of participant data, documentation, reporting systems, and departmental operations.
Assisting Chief Program Officer and Program Directors with development, coordination, and evaluation of campus-life activities, participant engagement initiatives, alumni activities, special events, and interdepartmental projects.
Assisting Chief Program Officer and Program Directors with implementation of innovative practices that improve participant engagement, retention, recovery support, alumni involvement, and organizational effectiveness.

Benefits

Grace-based environment
Modeling Christ-like attributes and values through actions, words, and attitudes.
Maintaining a safe, transparent, and healing environment based on grace, truth, love, trust, and authenticity without fear.
Embracing the accountability process that leads to personal self-evaluation.
Using biblical precepts, teaching and mentoring program participants, volunteers, and peers at every opportunity.
Building healthy, loving, and compassionate relationships with program participants, volunteers, visitors, and staff while establishing healthy and safe boundaries.
Maintaining a personal lifestyle of integrity, honesty, and responsibility.
Pray with program participants, volunteers, guests, and staff.
Excellence in everything we do, we do unto God.
Passionate about our work.
Set others up for success.
Continuously improve.