Part Time Teller

PNC•Kalamazoo, MI

21h•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Part Time Teller within PNC's retail branch organization, you will be based in Kalamazoo, Michigan at the West Side Branch. PNC is an in-office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. The role involves delivering a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. It includes processing a variety of customer interactions, educating customers on financial alternatives, identifying banking opportunities, and making appropriate referrals to branch staff. The teller will also perform lobby engagement activities, educate customers on managing financial transactions using technology, apply product and procedural knowledge to solve problems, and adhere to all policies and procedures. Ensuring efficient and accurate daily operations and maintenance transactions is also key. PNC employees are expected to be Customer Focused, understanding customer needs and satisfaction, and adept at Managing Risk by adhering to PNC's Enterprise Risk Management Framework.

Requirements

Accountability
Banking knowledge
Client Loyalty skills
Customer Experience (CX) skills
Customer Service skills
Identifying Opportunities skills
Leveraging Technology skills
Proactive Sales skills
Accuracy and Attention to Detail
Addressing Customer Needs
Banking Products knowledge
Digital Awareness
Effective Communications
Fraud Detection and Prevention
Managing Multiple Priorities
Matrix Management
Problem Solving
Understanding Customer Needs
No prior experience required
No university / college degree, high school diploma, GED, or any significant experience or product knowledge required to accomplish primary duties (a comparable combination of education, job specific certification(s), and experience, including military service, may be considered in lieu of a degree)
No required certifications
No required licenses

Responsibilities

Deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
Process a variety of customer interactions.
Educate customers on alternatives available for their financial interactions.
Identify banking opportunities during the customer interaction and refer as appropriate.
Identify opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educate customers on options for managing financial transactions by leveraging technology, tools and resources.
Apply product and procedural knowledge to solve customer's problems.
Adhere to all policies and procedures, demonstrating sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
Be Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Manage Risk - Assess and effectively manage all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Benefits

Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee life insurance
401(k) with PNC match
Pension and stock purchase plans
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Parental leave
Up to 11 paid holidays each year
7 occasional absence days each year, unless otherwise required by law
Vacation time based on hours worked (including overtime) in the current calendar year to be used after 90 days of service