Part-Time Seasonal Tracking Weekend Operations Representative

RPM•Birmingham, MI

7d•$22 - $23•Remote

About The Position

RPM is an international non-asset-based logistics and supply chain solutions company. Our focus is to provide customizable solutions tailored to support today’s complex supply chains. As one of the fastest-growing logistics companies in North America, RPM executes thousands of shipments per month through a combination of digital innovations and an unwavering commitment to customer success. RPM has evolved as a disruptive and differentiated, end-to-end transportation service provider, to meet the ever-changing needs of its customers. RPM proudly services some of the most recognizable and transformative companies in the world as The Driving Force in Logistics™

Requirements

Ability to work remotely with ad hoc in-office meetings as needed (i.e. performance reviews, team events).
Schedule requirement is 10pm to 8am beginning on the evening of Friday & Saturday with potential ad hoc shifts pending After-Hours team coverage needed.
The ad hoc shifts would be communicated and discussed with the manager before accepting.
1+ year experience of logistics experience
1+ year experience as Operations Representative or Tracking Support
Experience supporting in After-Hours capacity
Ability to multi-task efficiently
Strong organizational and interpersonal skills
Experience with reporting

Responsibilities

Monitoring, tracking & proactively managing shipments through transit associated with the department’s high-risk & high-value customer accounts during overnight hours.
Monitoring real-time shipment statuses for designated high-risk/high-value customers utilizing Turvo (TMS system), customer specific portals.
Multi-tasking in the highest capacity along with clear email and phone communication management both internally and externally.
Perform routine check-calls & location monitoring on all designated shipments to ensure compliance with customer specific service level protocols while also creating documentation through the TMS system of all updates.
Monitor, identify & respond promptly to issue resolution when delays, route deviations, security alerts, missed check-calls arise.
Lead the efforts in escalation including customer communication, leadership notifications, and active problem-solving during allotted shift time & information can be provided when high-severity incidents occur (theft, tampering, extended delays, loss of communication).
Provide efficient hand-off with clear directional tasks for the day shift team of anything outstanding.
Maintain accurate customer portal updates (pending customer requirements) and strive to achieve overarching Freight departmental goals such as OTP, OTD, and other KPI’s.
Collaborate and provide tracking support based on prioritization efforts and problem-solving needs including but not limited to carrier-specific updates, customer, etc.