Part-Time, Night Shift, Weekend Tracking Logistics Operations Representative

RPM•Birmingham, MI

7d•$22 - $23•Remote

About The Position

RPM is an international non-asset-based logistics and supply chain solutions company focused on providing customizable solutions for complex supply chains. As a rapidly growing logistics company in North America, RPM handles thousands of shipments monthly, leveraging digital innovations and a strong commitment to customer success. RPM has established itself as a disruptive, end-to-end transportation service provider, adapting to evolving customer needs and serving prominent global companies as The Driving Force in Logistics™.

Requirements

Ability to work remotely with ad hoc in-office meetings as needed.
Schedule requirement: 10:00pm to 8:00am ET, beginning on the evening of Friday & Saturday.
Potential for ad hoc shifts pending After-Hours team coverage needs, to be discussed with manager before accepting.
1+ year of logistics experience.
1+ year of experience as an Operations Representative or Tracking Support.
Experience supporting in an After-Hours capacity.
Ability to multi-task efficiently.
Strong organizational and interpersonal skills.
Experience with reporting.

Responsibilities

Monitor, track, and proactively manage shipments for high-risk and high-value customer accounts during overnight hours.
Follow direction from the After-Hours Lead and collaborate with Weekend Leadership.
Monitor real-time shipment statuses using Turvo (TMS system) and customer-specific portals.
Multi-task effectively and manage clear email and phone communication internally and externally.
Perform routine check-calls and location monitoring on designated shipments to ensure compliance with customer service level protocols.
Document all updates in the TMS system.
Monitor, identify, and respond promptly to issue resolution for delays, route deviations, security alerts, and missed check-calls.
Lead escalation efforts, including customer communication, leadership notifications, and active problem-solving during the shift.
Provide information during high-severity incidents (theft, tampering, extended delays, loss of communication).
Ensure efficient hand-off to the day shift team with clear directional tasks for outstanding items.
Maintain accurate customer portal updates according to customer requirements.
Strive to achieve departmental goals such as OTP, OTD, and other KPIs.
Collaborate and provide tracking support based on prioritization and problem-solving needs, including carrier-specific updates and customer interactions.