Part-Time Receptionist

CarShop US-Penske Automotive Group•Concord Township, PA

10d•$16 - $17•Onsite

About The Position

CarShop is seeking a welcoming and customer-focused Part-Time Receptionist to be the first point of contact for our customers, both in person and over the phone. Known internally as our Director of 1st Impressions, this role is all about creating a positive and professional experience from the moment a customer connects with CarShop. If you thrive in a fast-paced environment, enjoy working with people, and take pride in making every customer feel like a priority, we'd love to meet you.

Requirements

Excellent customer service and interpersonal skills
Friendly, professional, and welcoming personality
Strong communication skills, both in person and over the phone
Ability to multitask and manage competing priorities in a fast-paced environment
Strong time-management and organizational skills
Ability to remain professional and composed under pressure
Quick learner with strong problem-solving abilities
Team-oriented with a willingness to support others
Positive, open-minded, and "can-do" attitude
High level of integrity and professionalism
Comfortable using computers and learning new systems
Valid driver's license with a satisfactory driving record
Ability to pass pre-employment screening, including background and drug testing
Exceptional customer service skills
Ability to clearly answer the phone and use the intercom
Strong organization skills and ability to multi-task
Ability to remain positive and professional in stressful situations
Ability to read and comprehend instructions and information
Ability to listen to customer and determine how to assist them
Proficient with Microsoft applications
Time Management skills and ability to prioritize
Excellent communication skills and works well in a team environment
Fast and accurate data entry skills
Ability to handle multiple calls at one time
Maintain professional appearance at all times
High school diploma or equivalent.
Valid Driver's License

Nice To Haves

One or more years experience answering calls in a high-volume setting

Responsibilities

Greet customers and create a welcoming, professional first impression
Answer incoming phone calls and connect customers with the appropriate department or team member
Identify customer needs and help direct them to the appropriate resources
Cash out retail service customers accurately and efficiently
Provide clerical and administrative support to departments throughout the dealership
Balance customer-facing responsibilities, incoming phone calls, and administrative tasks
Communicate effectively with Sales, Service, and other dealership departments
Help maintain an organized and professional front desk and customer area
Deliver exceptional customer service and make every customer feel like a priority
Support additional dealership needs as assigned
Will primarily work in a retail automotive sales showroom.
Will work with a computer, telephone and other office equipment as appropriate.
May be asked to drive cars on occasion.
This position will require the employee to alternate sitting, standing, and walking throughout the shift
This position requires the ability to push, pull, stoop, kneel, reach, grasp
This position involves repetitive motion--primarily typing
This position requires the ability to talk and hear