Los Angeles Angels- Part Time Event Facility Services Dispatcher

Los Angeles Angels•Anaheim, CA

17d•Onsite

About The Position

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: SERVING AS THE MAIN POINT-OF- CONTACT BETWEEN GAMEDAY EMPLOYEES, SECURITY OPERATIONS PERSONNEL, AND THE FACILITY MAINTENANCE AND HOUSEKEEPING DEPARTMENT; ANSWERING PHONES AND RADIO CALLS IN A TIMELY MANNER; INGESTING ISSUES AND CONCERNS, WITH THE ABILITY TO DISSEMINATE THESE ISSUES IN A CLEAR, CONCISE, AND RAPID MANNER TO THE TRADES DEPARTMENT, AND FACILITY/HOUSEKEEPING MANAGEMENT; PRIORITIZING THE SAFETY OF EMPLOYEES AND GUESTS; DISPATCHING SERVICE PERSONNEL; MAINTAINING SECURITY AND MAINTENANCE CALL LOGS; AND, WORKING IN CONJUNCTION WITH ALL SECURITY OPERATIONS CENTER STAFF TO ENSURE PROCEDURE/PROTOCOL IS FOLLOWED. THE PAY RATE FOR THE DISPATCHER IS $17.90 PER HOUR. THIS POSITION IS ALSO ELIGIBLE FOR SICK TIME (AFTER 90 DAYS OF EMPLOYMENT), 401K EMPLOYEE CONTRIBUTION PARTICIPATION AFTER 3 MONTHS OF EMPLOYMENT AND COMPLIMENTARY TICKETS TO GAMES (12 PER SEASON) WILL BE RESPONSIBLE FOR OBTAINING INFORMATION FROM VARIOUS DEPARTMENTS AND INPUTTING THE INFORMATION INTO THE COMPUTER-BASED 24/7 SOFTWARE SYSTEM, FRESH SERVICE (FACILITY MAINTENANCE SYSTEM) AND SMARTSHEET. ABILITY TO LEARN THE FUNCTIONS OF OTHER DEPARTMENTS TO BE ABLE TO LOG INCIDENTS DURING AN EVENT IN THE SYSTEM PROPERLY AND ACCORDINGLY. ASSISTS SECURITY PERSONNEL TO ENSURE MLB AND ANGELS BASEBALL SECURITY STANDARDS ARE MET, WHILE FOCUSING ON THE FACILITY MAINTENANCE AND HOUSEKEEPING OPERATION.

Requirements

High school diploma or equivalent
Possess excellent interpersonal skills and diplomacy, work well with others; establishing and maintaining effective relationships with fellow workers and supervisors, strong oral communication skills, works well under pressure, remaining calm yet tactful when required.
Observant and have the ability to think clearly in emergencies; giving accurate instructions and information to others.
Ability to multi- task in a fast paced environment. Must have excellent data entry and reporting skills.
Able to work flexible hours including nights, weekends and holidays
Ability to begin working 4 hours prior to game start time.
Ability to stand, walk, or sit for extended periods of time (up to 5 hours at a time)
Ability to occasionally walk, climb stairs and ramps
Ability to work in inclement weather
Ability to occasionally lift/move items weighing from 10 to 50 lbs.

Nice To Haves

Prior Facility management or asset protection experience a plus but not required.

Responsibilities

SERVING AS THE MAIN POINT-OF-CONTACT BETWEEN GAMEDAY EMPLOYEES, SECURITY OPERATIONS PERSONNEL, AND THE FACILITY MAINTENANCE AND HOUSEKEEPING DEPARTMENT
ANSWERING PHONES AND RADIO CALLS IN A TIMELY MANNER
INGESTING ISSUES AND CONCERNS, WITH THE ABILITY TO DISSEMINATE THESE ISSUES IN A CLEAR, CONCISE, AND RAPID MANNER TO THE TRADES DEPARTMENT, AND FACILITY/HOUSEKEEPING MANAGEMENT
PRIORITIZING THE SAFETY OF EMPLOYEES AND GUESTS
DISPATCHING SERVICE PERSONNEL
MAINTAINING SECURITY AND MAINTENANCE CALL LOGS
WORKING IN CONJUNCTION WITH ALL SECURITY OPERATIONS CENTER STAFF TO ENSURE PROCEDURE/PROTOCOL IS FOLLOWED
OBTAINING INFORMATION FROM VARIOUS DEPARTMENTS AND INPUTTING THE INFORMATION INTO THE COMPUTER-BASED 24/7 SOFTWARE SYSTEM, FRESH SERVICE (FACILITY MAINTENANCE SYSTEM) AND SMARTSHEET
ASSISTS SECURITY PERSONNEL TO ENSURE MLB AND ANGELS BASEBALL SECURITY STANDARDS ARE MET, WHILE FOCUSING ON THE FACILITY MAINTENANCE AND HOUSEKEEPING OPERATION
MONITORS THE FIRE ALARM SYSTEM NOTIFYING/DISPATCHING NECESSARY PERSONNEL WHEN THE ALARM IS ACTIVATED
INPUTS AND COORDINATES RESPONSE TO ALL NECESSARY FACILITY MAINTENANCE AND HOUSEKEEPING RELATED EVENT CALLS/INCIDENTS, ENSURING PROPER PROTOCOL IS FOLLOWED
MONITORING CAMERAS TO ASSIST SECURITY AND FIRST AID TEAMS
MONITORING RADIO TRAFFIC AND PHONE CALLS TO DIRECT AND COORDINATE SERVICES
EXECUTING EMERGENCY RESPONSE PROTOCOLS WHEN NEEDED
COMMUNICATION WITH EVENT/SECURITY/FACILITIES MAINTENANCE MANAGEMENT
CONTRIBUTES TO END-OF-EVENT REPORTING AND ACTION ITEMS