Part-Time ELL Program Support Specialist

NWTC•Green Bay, WI

1d•Onsite

About The Position

This role supports the full-time Adult Education Navigator in recruiting, onboarding, and managing students in Career Pathways Bridge programs. The position collaborates with various college departments (Assessment, Student Finance, Admissions, Academic Coaching) to provide comprehensive support services. Key responsibilities include case management to ensure student persistence, retention, credential completion, and transition to further education when desired. Additional duties include assisting with marketing efforts and other Career Pathways Bridge program functions as needed.

Requirements

Associate Degree in related field
Two years of recruitment, customer service, administrative assistant or related experience
Experience in MS Office Word, Excel, Outlook
An equivalent combination of education and work experience may be considered.

Nice To Haves

Bachelor’s Degree in related field
Workday
Bilingual – Oral & Written English and Spanish

Responsibilities

Recruit students via mail, e-mail, phone, in-person appointments, and informational sessions and maintain a file of potential students.
Review various criteria, to include assessment testing, to determine eligibility of students for CPB programming.
Navigate students through enrollment process to include Career Pathways Bridge admission paperwork, program entry requirements, payment plans, etc.
Process student class enrollments and provide summary of class schedule to students each term.
Serve as liaison between students and ancillary departments, such as Assessment, Student Finance, Admissions, etc.
Collaborate with and support faculty to ensure student success.
Provide case management to students to ensure persistence and completion of their CPB program, and/or transition to post-secondary programming.
Schedule and facilitate informational sessions, both on campus and off, for recruitment of new students.
Assist with advertising of Career Pathways Bridge programs to include radio, print, social media, and community outreach.