Part-Time Desk Attendant

WPM Real Estate Management•Baltimore, MD

7d•Onsite

About The Position

Abundant Life Towers I and 2 are currently seeking a reliable and customer-focused Part-Time Front Desk Attendant to join our team. This position plays a vital role in maintaining a safe, welcoming environment for residents and guests during non-business hours. The schedule is Saturday and Sunday from 4:30pm to 12:30am. The attendant must be available to work at both Abundant Life Towers I & II as needed, including holidays.

Requirements

Minimum of 6 months of customer service experience
High school diploma or equivalent required
Must be available to work evenings, weekends, and holidays
Strong communication, observation, and problem-solving skills
Professional, calm, and attentive demeanor at all times
Ability to work effectively in teams as well as independently
Ability to manage priorities and multi-task
Ability to engage others and cultivate positive relationships
Excellent communication skills required

Responsibilities

Acts as first point of contact for residents and visitors, allowing them into the building
Assists guests with signing in and out of the building when visiting, including verifying identification
Creates and fosters a welcoming environment for all residents and guests
Interacts with residents developing a quick understanding of their needs and actions required to promote positive response
Answers telephone and responds to routine inquiries; Directs calls as appropriate
Maintains detailed log of the events in the building, service calls, concerns for the office, and/or resident activities
Takes emergency after-hour service calls and contacts maintenance staff to ensure residents’ concerns are addressed
Maintains cleanliness and sanitation of building entrance, common areas, and desk area
Provides back up as needed to other team members, including occasional tours of the premises
Provides a safe environment by walking floors for any violations, unusual behavior, or hazards.
Models the Company’s Core Values for clients and other associates
Performs other duties as assigned, within reason and relevance to the job