Part-Time Biopsy Service Associate - Oral Pathology Service

Texas A&M • Dallas, TX

19h • Onsite

About The Position

The College of Dentistry is looking for a part-time Biopsy Service Associate to serve in the department of Diagnostic Sciences in support of the timely diagnosis of biopsy specimens for the Oral Pathology Service (OPS). This position serves as a liaison between OPS and medical/dental facilities, clients, the Texas A&M University College of Dentistry departments, and the laboratory’s third‑party billing company. The Biopsy Service Associate provides essential customer service, specimen accessioning support, billing coordination, and administrative assistance to ensure accurate, timely, and compliant laboratory operations. Our ideal candidate is independently driven and will have a foundational commitment to the success of our College and students.

Requirements

• High school graduation or any equivalent combination of education and experience.
• Three years of experience in general office or clerical work.

Nice To Haves

• Professional experience in a related role in the medical field and/or customer service.
• Degree in Laboratory Science or Medical Laboratory Technology, or coursework in chemistry, biology, or medical laboratory technology.
• Demonstrated organizational skills and attention to detail
• Excellent interpersonal and customer service skills
• Ability to work a flexible schedule, including variable hours and days
• Knowledge of medical terminology.
• Willingness and ability to transition to a full‑time role in the future, if applicable

Responsibilities

• Greets visitors in a professional and courteous manner
• Answers, screens, and routes incoming phone calls and emails
• Provides timely support to clients and assists with resolving client issues and requests via phone or email
• Provides general information and referrals to clients
• Responds to pathology report and slide requests
• Sorts and routes emails received by OPS from clients, patients, and College administration
• Responds promptly to emails appropriate for the role
• Receives and accessions incoming pathology specimens
• Prepares specimens and documentation for gross examination by the resident or pathologist
• Collects and enters specimen‑related information into the laboratory management system (database), including: Contacting clinicians’ offices when required clinical information is missing, Contacting clinicians’ offices when preferred billing methods are not indicated
• Accurately preparing cases electronically for pathologist review and microscopic data entry using speech‑recognition software
• Receives, sorts, and routes incoming OPS mail
• Deposits insurance, client, and patient checks daily in accordance with College procedures
• Transmits deposit information to the TAMU Finance Department
• Forwards medical insurance correspondence to the billing vendor in a timely manner
• Serves as a liaison between OPS, the billing vendor, and the TAMU Finance Department
• Provides general administrative support
• Faxes and/or emails finalized pathology reports to clinicians
• After daily cases are finalized, prepares required documentation and transmits materials to the billing vendor in a timely manner
• Applies, interprets, and communicates laboratory policies and procedures
• Serves as a resource for answering questions related to laboratory operations and policies
• Prepares slide trays and biopsy reports for daily resident review
• Monitors and maintains laboratory supplies and equipment
• Monitors and replenishes supplies needed for preparation and mailing of biopsy kits and requisition forms
• Assists with maintaining CLIA‑required files and records
• Assembling biopsy kits
• Mailing biopsy kits to clients
• Maintaining records related to receipt, distribution, and tracking of biopsy kits and other required documentation

Benefits

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts , and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
• Automatic enrollment in the Teacher Retirement System of Texas
• Free exercise programs and release time
• All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
• Educational release time and tuition assistance for completing a degree while a Texas A&M employee

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees