Part-Time Biopsy Service Associate - Oral Pathology Service

Texas A&M University System • Dallas, TX

1d • Onsite

About The Position

Texas A&M University College of Dentistry is seeking a part-time Biopsy Service Associate for the Department of Diagnostic Sciences. This role supports the Oral Pathology Service (OPS) by acting as a liaison between OPS, medical/dental facilities, clients, and a third-party billing company. The position is crucial for ensuring accurate, timely, and compliant laboratory operations through customer service, specimen accessioning, billing coordination, and administrative assistance. The ideal candidate is self-motivated and committed to the success of the College and its students.

Requirements

• High school graduation or any equivalent combination of education and experience.
• Three years of experience in general office or clerical work.

Nice To Haves

• Professional experience in a related role in the medical field and/or customer service.
• Degree in Laboratory Science or Medical Laboratory Technology, or coursework in chemistry, biology, or medical laboratory technology.
• Demonstrated organizational skills and attention to detail.
• Excellent interpersonal and customer service skills.
• Ability to work a flexible schedule, including variable hours and days.
• Knowledge of medical terminology.
• Willingness and ability to transition to a full-time role in the future, if applicable.

Responsibilities

• Greets visitors in a professional and courteous manner.
• Answers, screens, and routes incoming phone calls and emails.
• Provides timely support to clients and assists with resolving client issues and requests via phone or email.
• Provides general information and referrals to clients.
• Responds to pathology report and slide requests.
• Sorts and routes emails received by OPS from clients, patients, and College administration.
• Responds promptly to emails appropriate for the role.
• Receives and accessions incoming pathology specimens.
• Prepares specimens and documentation for gross examination by the resident or pathologist.
• Collects and enters specimen-related information into the laboratory management system (database), including contacting clinicians’ offices when required clinical information is missing or preferred billing methods are not indicated.
• Accurately prepares cases electronically for pathologist review and microscopic data entry using speech-recognition software.
• Receives, sorts, and routes incoming OPS mail.
• Deposits insurance, client, and patient checks daily in accordance with College procedures.
• Transmits deposit information to the TAMU Finance Department.
• Forwards medical insurance correspondence to the billing vendor in a timely manner.
• Serves as a liaison between OPS, the billing vendor, and the TAMU Finance Department.
• Provides general administrative support.
• Faxes and/or emails finalized pathology reports to clinicians.
• After daily cases are finalized, prepares required documentation and transmits materials to the billing vendor in a timely manner.
• Applies, interprets, and communicates laboratory policies and procedures.
• Serves as a resource for answering questions related to laboratory operations and policies.
• Prepares slide trays and biopsy reports for daily resident review.
• Monitors and maintains laboratory supplies and equipment.
• Monitors and replenishes supplies needed for preparation and mailing of biopsy kits and requisition forms.
• Assists with maintaining CLIA-required files and records.
• Assembling biopsy kits when other OPS staff are unavailable.
• Mailing biopsy kits to clients when other OPS staff are unavailable.
• Maintaining records related to receipt, distribution, and tracking of biopsy kits and other required documentation when other OPS staff are unavailable.

Benefits

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
• Automatic enrollment in the Teacher Retirement System of Texas
• Free exercise programs and release time
• All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
• Educational release time and tuition assistance for completing a degree while a Texas A&M employee

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED