Part-Time Backup Care Specialist

Wellthy•Durham, NC

7d•$24 - $29•Remote

About The Position

Why Wellthy is for you! At Wellthy , we dream of a world where everyone has the care infrastructure they need to manage their own health and the health and well-being of their loved ones. We’re building something new in the care space - reimagining how care is delivered, accessed, and supported by families around the globe. As we grow, we’re seeking collaborative, curious, and purpose-driven teammates to help us expand what’s possible. Our work is grounded in the expertise of seasoned care professionals who deeply understand families’ real challenges paired with agile, tech-powered solutions that deliver support efficiently and at scale. We embrace a mindset of continuous learning, especially around emerging technologies. Tools like AI and other innovations are accelerators, enabling us to scale our impact, work smarter, and stay at the forefront of care delivery. Through Wellthy, millions of families have access to support to help them manage care during every stage of life, with hands-on experts guiding families through caregiving or backup care journeys. And with the acquisition of Patch Caregiving, Wellthy continues to expand how care shows up for working families by pairing care navigation and coordination with on-site and near-site employer-based childcare. This combination allows us to support families not just in navigating care decisions, but in accessing real, hands-on help when and where they need it most. Together, we’re building a more connected, comprehensive care experience for families and caregivers alike. We partner with leading companies including more than 40 Fortune 500 companies to support the care needs of their workforces globally. We also work alongside health plans and carriers to embed care support into their offerings, enhancing the experience and outcomes for members. We’re building, evolving, and expanding the market category for care, and we’re looking for responsive, collaborative, curious, and purposeful colleagues to join us. As a Part-Time Backup Care Specialist , you'll play a pivotal role in offering comprehensive assistance to Wellthy members seeking temporary and dependable care solutions for their child, adult dependent, or pet (facilitated through warm transfer to Rover) during emergencies. Your responsibilities will directly enhance the member journey by assisting them in establishing a tailored Backup Care Circle, comprising trusted individuals like friends, family, neighbors, and licensed providers. By guiding members through the process of sourcing and validating local care providers, you'll empower them to build a robust backup care framework for both immediate and future requirements. You will report directly to our Sr. Vice President of Care .

Requirements

5+ years of childcare and/or Senior care experience, particularly backup care experience.
A proven track record of providing effective support to families in need is essential.
Exceptional communication and interpersonal skills to engage directly with members.
Strong problem-solving skills and the ability to operate with a sense of urgency.
Confidence in managing shift schedules and demonstrating independence.
Familiarity with the local care provider landscape, including knowledge of licensed providers, private caregivers, and other potential members of a Backup Care Circle.
Able to identify and engage with reliable vendors and local providers to fulfill member requests.
Competent in employing innovative approaches for sourcing suitable backup care solutions.
A compassionate and supportive approach towards members, with a strong commitment to enhancing the member journey.
Willingness to collaborate closely with Care Operations and other team members to implement and refine best practices.
To work remotely, you must have a strong internet connection, quiet space to take calls and a professional (distraction free) environment.

Nice To Haves

To be successful in this role, you’ll need to be open to learning, experimenting, and evolving.
Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively is a plus.
Bachelor’s degree in healthcare, child development are a plus but not required.
Bilingual proficiency in English and Spanish is a plus, but not required.

Responsibilities

Engaging directly with members to understand and address their backup care requirements effectively.
Identifying and engaging reliable vendors to fulfill member requests, utilizing innovative approaches to find suitable backup care solutions.
Expanding the Care Network by establishing connections with local providers, including private caregivers, to enhance service offerings.
Managing the end-to-end process of delivering immediate and sustainable care solutions to families.
Operating with a sense of urgency to promptly identify at least one viable backup care solution for each member in need (within 4-6 hours upon time of request)
Collaborating closely with Care Operations to implement and refine best practices, and adeptly problem-solving in real-time scenarios.
Demonstrating independence and confidence in effectively managing shift schedules.
Providing ongoing support for the successful expansion of local resources within the Wellthy Care Network (WCN), with the ability to multitask during low volume periods