Part-Time Aquatics Customer Service Representative

City of Burlington NC • Burlington, NC

26d • Onsite

About The Position

Burlington Recreation and Parks offers many parks and specialized facilities located throughout the community for all types of recreation. This is a part-time, seasonal position through the months of May to September, with scheduled hours not to exceed 1,000 a year. The role involves performing routine clerical work in a variety of tasks requiring a qualified typist, including weekend scheduling.

Requirements

• General understanding of office practices including standard procedures, equipment, and clerical techniques.
• Familiarity with business English, spelling, and basic arithmetic for effective communication and tasks.
• Proficient typing skills, with the ability to type accurately and efficiently.
• Capable of performing simple arithmetic calculations and maintaining organized alphabetical filing systems.
• Ability to foster positive working relationships with colleagues and the public, ensuring effective collaboration.
• Skilled in following both oral and written instructions, ensuring tasks are completed accurately and efficiently.
• A combination of education and experience equivalent to a high school diploma, with coursework in typing and secretarial subjects, along with some clerical and typing experience.
• Must be at least 16 years of age.
• Must have reliable transportation to get to and from work.
• CPR PRO and First Aid certified (or ability to achieve).

Nice To Haves

• One to two years’ experience working in customer service.

Responsibilities

• Calculate and collect admission fees, ensuring accurate transactions and providing change as needed.
• Issue receipts and generate user group reports upon request or as required.
• Maintain continuous connection with DigiQuatics aquatic management software for scheduling and reporting.
• Reconcile cash drawer and receipts at the end of each shift, preparing for daily deposit.
• Field inquiries regarding hours, fees, programs, and activities, providing clear and accurate information.
• Maintain a clean and organized workspace, contributing to routine facility upkeep and cleanliness.
• File and submit required documents in an orderly manner.
• Sell prepackaged concessions, ensuring customer satisfaction with quality service.
• Deliver exceptional customer service, creating a welcoming and enjoyable environment for all pool patrons.
• Foster a fun and safe atmosphere, ensuring the pool is an enjoyable space for the community.
• Take on additional duties as assigned, contributing to the overall success of the team.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED