Part Sales Program Specialist

Voyageur Aviation•North Bay, ON

21d•Hybrid

About The Position

Voyageur Aviation Corp. is seeking a qualified individual to join their Part Sales team as a Part Sales Program Specialist. This role involves managing customers on the EXCL program, overseeing the vendor management of the repair/overhaul cycle for components, and marketing the program to achieve set goals. The company is an integrated provider of specialized aviation services, including engineering, maintenance, part sales, logistics, aircraft leasing, and contract flying operations for humanitarian missions, cargo, and workforce movements. Voyageur Aviation Corp. is headquartered in North Bay, Ontario, and is a subsidiary of Chorus Aviation Inc.

Requirements

Post-secondary education in customer support or equivalent aviation part sales work experience.
5 Years in an Aftermarket component support role
10 Years in Aviation Industry.
Proven communication and networking skills.
Technical understanding of aircrafts and aircraft parts.
Advanced level of Microsoft Excel, Word, and Power Point.
Tender preparation to the industry standard.
Must be legally eligible to work for a Canadian company (e.g., be a Canadian citizen, permanent resident of Canada, or possess a valid work permit).
Provide a clear Criminal Background Check.

Nice To Haves

Customer service experience considered an asset.

Responsibilities

Manage the day-to-day customer relationship and program.
Manage the relationship with the supplier(s) for cost management and service level commitments to customers.
Review all estimates for CID and other over and above charges for pass through and dispute resolution.
Provide technical support to Sales team and Supply management.
Attend TSC meetings and provide feedback to enhance offerings and take advantage of preferential commercial concessions from OEMs and vendors.
Generate Repair Order(s) to in house shops as well as outside vendors for any unserviceable parts.
Generate a line of communication within house shops & vendors to identify what is required.
Help with the receiving process of part(s) that may have been returned that have any kind of discrepancy.
Liaise with MATCON department to ensure that the repair orders created, and the associated part(s) will be shipping to the vendor on the requested day.
Scan all necessary documentation to repair order.
Liaise with Voyageur part sales team and Chorus subsidiaries on common opportunities for inventory purchases or other Avparts’ opportunities.
Prospect for potential new clients to grow EXCL business and additional addons (i.e., LE program).
Meet potential clients by growing, maintaining, and leveraging contact network.
Identify potential new clients, and the decision makers within the client organization.
Research and build relationships with new clients and maintain existing customer base and relationships.
Plan approaches and pitches, to develop proposals that speak to the client’s needs, concerns, and objectives.
Manage customer complaints by clarifying, emphasizing agreements, and working through differences to a positive conclusion.
Maintain knowledge of market and industry trends to identify prospects and opportunities.
Liaise with corporate marketing in support of leveraging brand awareness and lead creation.
Obtain quote(s) for each aeronautical product(s) requested.
Ensure best market price and availability for resale.
Create & email Purchase Order(s) to vendor(s) and ensure vendor(s) meets the committed date, which may be required for customer needs (i.e., AOG requirement).
Follow up with vendors on problem/potential problem parts to ensure delivery time to meet the customer requirements.
Scan all necessary documentation to purchase order.
Help with the receiving process of part(s) that have been procured that have any kind of discrepancy.
Use client base contacts to market Avparts and generate sales to meet monthly revenue targets.
Attend industry functions, conferences, trade shows to promote Voyageur’s suite of services with emphasis on the EXCL program offering.
Make in person sales calls at customer sites on a regular basis and conduct program reviews.
Develop an effective and productive working relationship with Inside Sales group to process orders and customer product requirements.
Work with the Avparts team to identify and forecast component needs based on usage and new customers.
Generate reports and updates to management.